Suppressing correspondence to requestor


I need to set up two email aliases for an RT queue. Whether the
requestor receives correspondence or not has to depend on which
address he has written to.
I configured the queue with these scrips:

OnCreate AutoreplyToRequestors with template Autoreply
OnCorrespond NotifyRequestors with template Correspondence

So now I need a way to prevent these scrips from running when the
requestor used the silent address, but I couldn’t find anything in
the RT docs.

Has anyone done something similar? My approach would be to pipe
incoming mail on the silent address through a perl script which
replaces the requestor’s address with a local one which redirects to

Sebastian Flothow
#include <stddisclaimer.h>

Sebastian Flothow writes:

Has anyone done something similar?

Why can’t you use comments instead of replies?

Florian Weimer Weimer@CERT.Uni-Stuttgart.DE
University of Stuttgart http://CERT.Uni-Stuttgart.DE/people/fw/
RUS-CERT +49-711-685-5973/fax +49-711-685-5898

At 19:26 Uhr +0100 17.3.2002, Florian Weimer wrote:

Why can’t you use comments instead of replies?

This is not sufficient, the autoreply on ticket creation needs to be
suppressed as well.

Sebastian Flothow
#include <stddisclaimer.h>