I’m having apparent permission problems within RT3.0.0 and was wondering if
the defaults are summarised somewhere? Initially I was working with 3.0.0rc4
and found that no newly created users had permissions to do anything, unlike
page 17 of the draft documents which imply a certain level of default
permissions. I was able to apply sufficient permissions beyond those listed
in the docs (eg. ‘See Queue’) which made things work. Now I’m trying to get
Sendmail to talk to RT and am getting errors like:
User 'Kris.Boutilier@scrd.bc.ca' could not be loaded in the mail
User creation failed in mailgateway: No permission to create users
DBD::Pg::st execute failed: ERROR: users: Permission denied. at
/usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 376.
RT::Handle=HASH(0x8102ec0) couldn’t execute the query ‘SELECT *
FROM Users WHERE lower(Name) = ?’ at
/usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 383.
Now, the last looks like a postgres/sendmail user issue but the first two
seem like one of the global groups (such as Unprivileged?) has less than a
default permissions set.