Mike, I’ve actually been looking for something similar, but have been
unsuccessful in finding anything like that.
Instead, I’m just building around the REST API and building my own
Here is the documentation: http://requesttracker.wikia.com/wiki/REST
Network Engineer - Pet Food Direct
2250 Hickory Rd, Suite 400
Plymouth Meeting, PA 19462From: firstname.lastname@example.org
[mailto:email@example.com] On Behalf Of Mike
Sent: Wednesday, April 27, 2011 11:51 AM
Subject: Re: [rt-users] submit ticket through web interface
Slight hi-jacking… sorry(but it fits the conversation)
Has there been an extension developed that customizes the SelfService
into a question/answer(database driven) that funnels the ticket to a
given queue/owner while populating custom fields?
We are currently developing an external form that will do this for
us(with the use of ExtractCustomFieldValues), but would love to use
something built in RT itself.
I want open my RT to my user (meaning requestor not owner) to allow
submit a new ticket.
So for the authentication I can use RT::Authen::ExternalAuth to
But how can I create a special “RT at glance” for my user ? What I
want is :
For every user not in a small group (or list that's not
important), after they log-on in RT I want a very simple
to allow user see the ticket they submit and a form to submit a
If it's possible to have custom field in this form that's
And on contrary of the "Quick Ticket" I don't want to allow the
user chose the Owner.
Don’t make them Privileged, they’ll be redirected to
which is a very simple UI
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