Submit ticket through web interface

Hi all

I want open my RT to my user (meaning requestor not owner) to allow them to
submit a new ticket.

So for the authentication I can use RT::Authen::ExternalAuth to connect our
LDAP.

But how can I create a special “RT at glance” for my user ? What I want is :

For every user not in a small group (or list that's not
important), after they log-on in RT I want a very simple interface
to allow user see the ticket they submit and a form to submit a new
one. 

If it's possible to have custom field in this form that's better. 

And on contrary of the "Quick Ticket" I don't want to allow the
user chose the Owner. 

Regards.

JAS

Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
T�l�phone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
mar 26 avr 2011 16:10:12 CEST

Hi all

I want open my RT to my user (meaning requestor not owner) to allow them to
submit a new ticket.

So for the authentication I can use RT::Authen::ExternalAuth to connect our
LDAP.

But how can I create a special “RT at glance” for my user ? What I want is :

For every user not in a small group (or list that’s not
important), after they log-on in RT I want a very simple interface
to allow user see the ticket they submit and a form to submit a new
one.

If it’s possible to have custom field in this form that’s better.

And on contrary of the “Quick Ticket” I don’t want to allow the
user chose the Owner.

Don’t make them Privileged, they’ll be redirected to
http://your.rt.server/SelfService/
which is a very simple UI

-kevin

Slight hi-jacking… sorry(but it fits the conversation)

Has there been an extension developed that customizes the SelfService into a
question/answer(database driven) that funnels the ticket to a given
queue/owner while populating custom fields?

We are currently developing an external form that will do this for us(with
the use of ExtractCustomFieldValues), but would love to use something built
in RT itself.

Thanks!
Mike.On Tue, Apr 26, 2011 at 10:57 AM, Kevin Falcone falcone@bestpractical.comwrote:

On Tue, Apr 26, 2011 at 04:19:08PM +0200, Albert Shih wrote:

Hi all

I want open my RT to my user (meaning requestor not owner) to allow them
to
submit a new ticket.

So for the authentication I can use RT::Authen::ExternalAuth to connect
our
LDAP.

But how can I create a special “RT at glance” for my user ? What I want
is :

  For every user not in a small group (or list that's not
  important), after they log-on in RT I want a very simple interface
  to allow user see the ticket they submit and a form to submit a new
  one.

  If it's possible to have custom field in this form that's better.

  And on contrary of the "Quick Ticket" I don't want to allow the
  user chose the Owner.

Don’t make them Privileged, they’ll be redirected to
http://your.rt.server/SelfService/
which is a very simple UI

-kevin

Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson@nosm.ca

Mike, I’ve actually been looking for something similar, but have been
unsuccessful in finding anything like that.

Instead, I’m just building around the REST API and building my own
self-help app

Here is the documentation: http://requesttracker.wikia.com/wiki/REST

Luke Kwiecinski

Network Engineer - Pet Food Direct

E-mail: luke@petfooddirect.com

Phone: 610-234-2310

Fax: 484-534-3450

2250 Hickory Rd, Suite 400
Plymouth Meeting, PA 19462From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Mike
Johnson
Sent: Wednesday, April 27, 2011 11:51 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] submit ticket through web interface

Slight hi-jacking… sorry(but it fits the conversation)

Has there been an extension developed that customizes the SelfService
into a question/answer(database driven) that funnels the ticket to a
given queue/owner while populating custom fields?

We are currently developing an external form that will do this for
us(with the use of ExtractCustomFieldValues), but would love to use
something built in RT itself.

Thanks!

Mike.

Hi all

I want open my RT to my user (meaning requestor not owner) to allow
them to
submit a new ticket.

So for the authentication I can use RT::Authen::ExternalAuth to
connect our
LDAP.

But how can I create a special “RT at glance” for my user ? What I
want is :

  For every user not in a small group (or list that's not
  important), after they log-on in RT I want a very simple

interface

  to allow user see the ticket they submit and a form to submit a

new

  one.

  If it's possible to have custom field in this form that's

better.

  And on contrary of the "Quick Ticket" I don't want to allow the
  user chose the Owner.

Don’t make them Privileged, they’ll be redirected to
http://your.rt.server/SelfService/
which is a very simple UI

-kevin

Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson@nosm.ca