Subject modification issues

RT Users
1

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Hi,

I have a very simple/complicated question. We have a RT instance with ~
50 queues. We need a very simple thing. The subject of emails to contain
the queue name instead of rt_name.
Ex:
now: [roedu.net #345] - queue support
we need: [support #345]

Do you think this is posible ? Is RT using the email subject for
internal issues ? I wanted to modify the code to change the subject but
I’m afraid not to break anything.
Did anyone done this before ? Is it possible ?

inf. Manuel SUBREDU
Network Engineer at RoEduNet Iasi

Phone: +40 (232) 201007
+40 (742) 088067
Email: diablo@iasi.roedu.net
website: http://manuel.iasi.roedu.net
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2

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Hash: SHA1

Hi,

I have a very simple/complicated question. We have a RT instance with ~
50 queues. We need a very simple thing. The subject of emails to contain
the queue name instead of rt_name.
Ex:
now: [roedu.net #345] - queue support
we need: [support #345]

Do you think this is posible ? Is RT using the email subject for
internal issues ? I wanted to modify the code to change the subject but
I’m afraid not to break anything.
Did anyone done this before ? Is it possible ?
It was discussed many times. you can use next format “[roedu.net #345]
[support] …”, see
“Admin Comment” template that comes with RT for example how to add
“[tag]” to the subject and Request Tracker Wiki
for examples how to get queue name.

=========================================
inf. Manuel SUBREDU
Network Engineer at RoEduNet Iasi

Phone: +40 (232) 201007
+40 (742) 088067
Email: diablo@iasi.roedu.net
website: http://manuel.iasi.roedu.net

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