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I have a very simple/complicated question. We have a RT instance with ~
50 queues. We need a very simple thing. The subject of emails to contain
the queue name instead of rt_name.
now: [roedu.net #345] - queue support
we need: [support #345]
Do you think this is posible ? Is RT using the email subject for
internal issues ? I wanted to modify the code to change the subject but
I’m afraid not to break anything.
Did anyone done this before ? Is it possible ?
inf. Manuel SUBREDU
Network Engineer at RoEduNet Iasi
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