Subject Lines On Tickets

We have stupid users. A full half of the open tickets in our system
right now have no subject line.

Is there any way to get RT to bounce as “bad” any ticket missing a
subject line when it gets it via e-mail?

D

Derek J. Balling wrote:

Is there any way to get RT to bounce as “bad” any ticket missing a
subject line when it gets it via e-mail?

I guess it’s possible, but I’d be more inclined to do so from
procmail or similar, before RT gets hold of it.

:0

  • !^Subject:
    | do-something-bouncy-here

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