Subject by Queue rather than company

Tickets all have the company name in the subject so that the ticket is
recognised (and not confused with a forward from someone else’s ticket)

Has anyone ever hacked the system to allow each queue to have a
different ID?

We have several queues … each of which should be viewed by clients as a
separate system, and each of which has a different [internet] domain
name. We’d prefer to train our clients to use the correct interface
rather than saying “it’s all one system, just transfer it!”

Any help appreciated
Cheers!
Rick Measham

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Tickets all have the company name in the subject so that the ticket is
recognised (and not confused with a forward from someone else’s ticket)

Has anyone ever hacked the system to allow each queue to have a
different ID?

We have several queues … each of which should be viewed by clients as a
separate system, and each of which has a different [internet] domain
name. We’d prefer to train our clients to use the correct interface
rather than saying “it’s all one system, just transfer it!”

Well, as part of the template, you could do something like:Subject: {$Ticket->QueueObj->Name} - {$Ticket->Subject}

And if the actual name of the Queue was “WidgetCo”, it would be expanded to:

Subject: [rtname #1234] WidgetCo - The subject line…

But if you want to change that RT tag, you need to make a custom
version of RT::Action::SendEmail and modify the SetSubjectToken
method.

Andy Harrison