hi, This should be simple and I presume I’m still unclear on these things. We’re using 4.4.2 and have a setup where users are created and assigned to a subgroup (‘orgA users’) which belongs to a group (‘orgA’. At the moment our group structure is as below:
groups: 'orgA' has 2 subgroups 'orgA_admin', 'orgA_users'; anyone in this 'orgA' family of groups has a specific orgA draft queue and published queue.
Our goal is to have a set of designated users within ‘orgA’ to manage the ‘orgA_users’ roster through the RT interface.
To do this, I’d created subgroup ‘orgA_admin’ whose users will be allowed to create new orgA user accounts and then add/remove these users to the subgroup ‘orgA_users’ as needed. However when I create an orgA_admin account and log into the RT interface, I don’t see any dashboard options allowing this despite granting ‘Modify group membership roster/AdminGroupMembership’ rights to ‘everyone, privileged’ and ‘unprivileged’
RT allows for Roles, which I thought would be even better, but based on forum searches this doesn’t seem to fit my needs (being that it’s assigned at the ticket level or queue level). I’ve tried creating roles and assigned them to Queues and have tried to give permissions to allow them ‘modify group membership roster’ but still no luck.
I’m questioning my need for an entire Admin subgroup; whether users can be comingled with the Users subgroup. I’m questioning whether a Role is a preferred way to manage these privileges.
Either way, I’m unable to log into RT with this user account and have access to modifying group memberships.