Is there anything like su for RT? I’d like to be able to check on users’
ability to see certain tickets. It’s disruptive to ask them (and keep
asking them while I figure out which layer of permissions is causing me
headaches.) Any way I can use something like ‘su’ to assume a user’s
identity without knowing their password?
Hi,
There is BecomeUser extension on the CPAN, but I’m not sure if it’s
ported over RT4 or not.
http://search.cpan.org/~abcdefgh/RTx-BecomeUser-1.0/lib/RTx/BecomeUser.pmOn Tue, Aug 23, 2011 at 1:31 AM, Yan Seiner yan@seiner.com wrote:
Is there anything like su for RT? I’d like to be able to check on users’
ability to see certain tickets. It’s disruptive to ask them (and keep
asking them while I figure out which layer of permissions is causing me
headaches.) Any way I can use something like ‘su’ to assume a user’s
identity without knowing their password?
RT Training Sessions (http://bestpractical.com/services/training.html)
- Chicago, IL, USA September 26 & 27, 2011
- San Francisco, CA, USA October 18 & 19, 2011
- Washington DC, USA October 31 & November 1, 2011
- Melbourne VIC, Australia November 28 & 29, 2011
- Barcelona, Spain November 28 & 29, 2011
Best regards, Ruslan.
From: “Yan Seiner” yan@seiner.com
Is there anything like su for RT? I’d like to be able to check on users’
ability to see certain tickets. It’s disruptive to ask them (and keep
asking them while I figure out which layer of permissions is causing
me headaches.) Any way I can use something like ‘su’ to assume a user’s
identity without knowing their password?
You’re looking for something like Zimbra Admin’s “Become This User”.
I don’t think RT3 had that, at least native; I don’t remember whether
I found an extension to do it. I seem to think I might have.
Can’t speak to RT4 yet. That’s next week. 
Cheers,
– jra
Jay R. Ashworth Baylink jra@baylink.com
Designer The Things I Think RFC 2100
Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII
St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274