Stupid question

RT Users
1

I’m wanting to get rid of one of the unneeded queues (“Unassigned”) -
but before I do that, I have to make sure that it isn’t being used.
Currently, any email that comes in via mailgate is being dumped into
that queue.

Where do I set which queue is being used?

Note that my /etc/aliases is telling it to use ‘Helpdesk’ as the queue -
but it seems that this is being ignored…

rt: “|/opt/rt3/bin/rt-mailgate --queue ‘Helpdesk’ --action correspond
–url https://tasks.physics.tamu.edu”

rt-comment: “|/opt/rt3/bin/rt-mailgate --queue ‘Helpdesk’ --action
comment --url https://tasks.physics.tamu.edu”

Chris Barnes AOL IM: CNBarnes
chris-barnes@tamu.edu Yahoo IM: chrisnbarnes
Computer Systems Manager MSN IM: chris@txbarnes.com
Department of Physics ph: 979-845-1379
Texas A&M University fax: 979-845-2590

2

I’m wanting to get rid of one of the unneeded queues (“Unassigned”) -
but before I do that, I have to make sure that it isn’t being used.
Currently, any email that comes in via mailgate is being dumped into
that queue.

Where do I set which queue is being used?

Note that my /etc/aliases is telling it to use ‘Helpdesk’ as the queue -
but it seems that this is being ignored…

Answering my own question - thanks to Matt Hoover for getting me to look
at the right thing.

It turns out, we’re not using the aliases file for mailgate - we’re
using a .procmail script (so that we can do some spam filtering prior to
a ticket getting into RT).

Changing the queue in the procmail script did what I wanted it to do.

Chris Barnes AOL IM: CNBarnes
chris-barnes@tamu.edu Yahoo IM: chrisnbarnes
Computer Systems Manager MSN IM: chris@txbarnes.com
Department of Physics ph: 979-845-1379
Texas A&M University fax: 979-845-2590