We have just started using RT and are quite pleased with our initial
impressions. But there is one thing I really wish it would do and am
hoping there is a configuration tweak I can make
There is an open ticket
- We use the “Reply” link/button to get information back from the user
- The user replies to the email message (properly keeping the subject
–> is there anyway for RT to indicate that there is "new information"
in the ticket that we need to look at?
Chris Barnes AOL IM: CNBarnes
firstname.lastname@example.org Yahoo IM: chrisnbarnes
Computer Systems Manager MSN IM: email@example.com
Department of Physics ph: 979-845-1379
Texas A&M University fax: 979-845-2590