Stumped! Assign ticket to someone

Amigos,

Just wondering whether any of you could give me some
pointers on what I am doing wrong.

I’ve installed RT and…

  1. created several queues
  2. added a group InfolabAdmins as Watchers (AdminCC)
  3. changed the rights on the group globally to
    superuser

Now, if I want to change the owner of the ticket, none
of the members of InfolabAdmins show up in the
dropdown. The dropdown just has Nobody.

Also, the group is not showing up in Current watchers
of a ticket.

Any help is highly appreciated!

Thank you!
JP.

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You need to give them Own Ticket permissin from the (Global group rights)

Roy

JP Chilumula wrote:

At Thursday 11/10/2005 11:26 AM, JP Chilumula wrote:

Amigos,

Just wondering whether any of you could give me some
pointers on what I am doing wrong.

I’ve installed RT and…

  1. created several queues
  2. added a group InfolabAdmins as Watchers (AdminCC)
  3. changed the rights on the group globally to
    superuser

Now, if I want to change the owner of the ticket, none
of the members of InfolabAdmins show up in the
dropdown. The dropdown just has Nobody.

Also, the group is not showing up in Current watchers
of a ticket.

Any help is highly appreciated!

Thank you!
JP.

Strange as it may seem, superusers don’t appear in the list of potential
owners. You’ll have to grant OwnTicket on the queues to InfolabAdmins

Steve

I think JP is using version > 3.4.3,
from memory somewhere in the README. super user does not automatically
have own tickets right…
Roy

Stephen Turner wrote:

http://wiki.bestpractical.com/index.cgi?SuperUserOn 11/10/05, Stephen Turner sturner@mit.edu wrote:

At Thursday 11/10/2005 11:26 AM, JP Chilumula wrote:

Amigos,

Just wondering whether any of you could give me some
pointers on what I am doing wrong.

I’ve installed RT and…

  1. created several queues
  2. added a group InfolabAdmins as Watchers (AdminCC)
  3. changed the rights on the group globally to
    superuser

Now, if I want to change the owner of the ticket, none
of the members of InfolabAdmins show up in the
dropdown. The dropdown just has Nobody.

Also, the group is not showing up in Current watchers
of a ticket.

Any help is highly appreciated!

Thank you!
JP.

Strange as it may seem, superusers don’t appear in the list of potential
owners. You’ll have to grant OwnTicket on the queues to InfolabAdmins

Steve


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