I’m trying to setup RT5 in ubuntu 24.04/mysql/apache2.
I’m following README - RT 5.0.7 Documentation - Best Practical and done ‘make install’, there is no error in it. Should I edit RT_SiteConfig.pm manually or should i go ahead with ‘/opt/rt5/sbin/rt-server’ ?
I try to go straight with ‘/opt/rt5/sbin/rt-server’ but it just hangs there.
Please help!
Thanks.
have you ran make initdb yet? If you run the manual server (not through Apache) /opt/rt5/sbin/rt-server and you try to hit the web UI, you’re not seeing any logging? Does the web interface just timeout?
I have not yet ran “make initdb”, I’m very new to this and am a bit confused.
I literally just follow the README until step 6a: “make install”, I’m not sure what to do next.
README says run ‘/opt/rt5/sbin/rt-server’ to configure RT with the web installer, while the installer says edot RT_SiteConfig.pm.
please help, thank you.
Hi, @doriswonghy .
There is an implicit OR in the documentation:
Choose your own way. I started via the web installer and later I fine tuned the local configuration file, adding plugins, etc.
I have successfully do the ‘make install’ with no error.
I set the Set($DatabasePassword, ‘password’); in RT_SiteConfig.pm then,
I try to configure RT with the web installer by running ‘/opt/rt5/sbin/rt-server’, but it just hangs there in my command line.
I’m testing this install in VirtualBox btw, does this matter?
Can you turn debug logging on? What happens when you try to hit the web UI?
I’ve turned on debug logging and fixed a few dependency issues, now when i try to hit the web UI i get this
update, i tried “make initialize-database” instead and got this:
does it mean its done setting up? what’s next?
UPDATE:
i’ve set the rt5.conf for apache and updated the SiteConfig.pm
when i do “/opt/rt5/sbin/rt-server --8080”
I can access through my local computer to the login page.
It says on Web deployment - RT 5.0.7 Documentation - Best Practical that its not the best way for it to run for production, however I can’t get it running using the apache way.
When i try to access http://rt.mydomain.com, its just shows the apache2 ubuntu default page.
These are my config files.
May i know where should i look for the problem?
In apache config I also have:
ScriptAlias / /opt/rt5/sbin/rt-server.fcgi/
<Location />
Options +ExecCGI
AddHandler fcgid-script fcgi
</Location>
At Web deployment - RT 5.0.7 Documentation - Best Practical you’ll find more stuff to configure.
I added your suggestion in and my new config is as such:
I’m no longer at the apache2 page but I see this now:
what else am I missing?
Reading the output… fastcgi handler is not loaded by Apache. Check the modules loaded by Apache. Depending on your distribution you must check /etc/apache2/mods-enabled or /etc/httpd/modules/, etc. if that module is installed (I presume it’s there) and activated.
You must review your distribution docs for this.
In my installation I also executed:
sudo a2dismod mod_speling
sudo a2dismod mod_cache
sudo a2dismod mpm_event
sudo a2enmod mpm_prefork
sudo a2enmod fcgid
But all this depends on your preferences, Linux distribution, etc.
After enabling fcgid, I get 500 Internal error, the following is logged:
when i comment out:
ScriptAlias / /opt/rt5/sbin/rt-server.fcgi/
Then i get the “You’re almost there” page.
These are my mods enabled.
/etc/apache2/mods-enabled# ls
access_compat.load authn_core.load authz_user.load dir.load mime.conf perl.load socache_shmcb.load
alias.conf authn_file.load autoindex.conf env.load mime.load reqtimeout.conf ssl.conf
alias.load auth_openidc.conf autoindex.load fcgid.conf mpm_event.conf reqtimeout.load ssl.load
auth_basic.load auth_openidc.load deflate.conf fcgid.load mpm_event.load rewrite.load status.conf
auth_mellon.conf authz_core.load deflate.load filter.load negotiation.conf setenvif.conf status.load
auth_mellon.load authz_host.load dir.conf headers.load negotiation.load setenvif.load
Don’t forget to add:
FcgidMaxRequestLen 1073741824
I’m not an expert in Apache, I just followed instructions in the docs and googled to fix some issues. If this doesn’t helps you, it’s time to wait for someone with more experience than me (or maybe search in an Apache forum).