Struggling a bit with RT

Hello,
As a novice, I am struggling a bit ( actually a lot ) with two RT features ;
I have searched around and bought the book , but still I am in the weeds.

Any direction will be appreciated.

Issue #1
trying to create CF’s with a date popup calendar.
Any docs/examples/hints ???

Issue #2
I think I need a scrip that would determine the group members of a requestor and make them cc on a ticket so all group members would then be able to see the ticket…

Also one other point… I can’t seem to use the “unlimited” in a search report, 100 works ( bug or me ? )

I am using 3.6.3…

As a novice , I truly thank you all for the many posts to the lists that got me this far…RT is very very cool

RS.

Roy A. Sowa
UNIX OS Support
(613) 993-0291

Roy,

Issue #1
trying to create CF’s with a date popup calendar.
Any docs/examples/hints ???

Unfortunately, RT doesn’t currently support ‘Date’ custom fields. We’d
love a patch to add it. It’s on the “eventually” list.

Issue #2
I think I need a scrip that would determine the group members of a requestor and make them cc on a ticket so all group members would then be able to see the ticket…

Makes sense, though I don’t have one handy.

Also one other point… I can’t seem to use the “unlimited” in a search report, 100 works ( bug or me ? )
I am using 3.6.3…

I believe that if you come up to 3.6.5, that should go away.

Best,

Jesse

Jesse,

I put something like this "(?#Date)^\d{2}/\d{2}/\d{4}$" into the 

validation drop-down. I’ve tested it and it works for me. Hope this helps.

Kenn/Technical ServicesOn 12/4/2007 2:34 PM, Jesse Vincent wrote:

Roy,

Issue #1
trying to create CF’s with a date popup calendar.
Any docs/examples/hints ???

Unfortunately, RT doesn’t currently support ‘Date’ custom fields. We’d
love a patch to add it. It’s on the “eventually” list.

Issue #2
I think I need a scrip that would determine the group members of a requestor and make them cc on a ticket so all group members would then be able to see the ticket…

Makes sense, though I don’t have one handy.

Also one other point… I can’t seem to use the “unlimited” in a search report, 100 works ( bug or me ? )
I am using 3.6.3…

I believe that if you come up to 3.6.5, that should go away.

Best,

Jesse


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Jesse,

I put something like this “(?#Date)^\d{2}/\d{2}/\d{4}$” into the
validation drop-down. I’ve tested it and it works for me. Hope this helps.

Yep. We’ve done that too, though that doesn’t get you smart searching or
a date picker. (FWIW, I’d recommend yyyy-mm-dd rather than mm/dd/yyyy
as you’re more likely to be able to search and transform it later and
are less likely to run into any pesky America/World date translation
problems)

-jesse

Jesse,

Kool. Good idea. Thanks.

Kenn
LBNLOn 12/4/2007 2:46 PM, Jesse Vincent wrote:

On Tue, Dec 04, 2007 at 02:44:54PM -0800, Kenneth Crocker wrote:

Jesse,

I put something like this “(?#Date)^\d{2}/\d{2}/\d{4}$” into the
validation drop-down. I’ve tested it and it works for me. Hope this helps.

Yep. We’ve done that too, though that doesn’t get you smart searching or
a date picker. (FWIW, I’d recommend yyyy-mm-dd rather than mm/dd/yyyy
as you’re more likely to be able to search and transform it later and
are less likely to run into any pesky America/World date translation
problems)

-jesse

Kenn/Technical Services

Roy,

Issue #1
trying to create CF’s with a date popup calendar.
Any docs/examples/hints ???

Unfortunately, RT doesn’t currently support ‘Date’ custom fields. We’d
love a patch to add it. It’s on the “eventually” list.

I’m interested too here for a “date” customfield. I will try to make a
patch soon.

Emmanuel Lacour

Roy,

Issue #1
trying to create CF’s with a date popup calendar.
Any docs/examples/hints ???

Unfortunately, RT doesn’t currently support ‘Date’ custom fields. We’d
love a patch to add it. It’s on the “eventually” list.

I’m interested too here for a “date” customfield. I will try to make a
patch soon.

here is a patch against 3.6.5 which works for me.

Emmanuel Lacour

RT_Date_CustomField_type.patch (3.17 KB)