Stripping Confidentiality and other stuff from emailed tickets, comments, correspondence

RT Users
1

How can I do this?

The company automatically puts a lot of information at the bottom of each email and between that and the commenting of the original message it gets to be quite excessive.

I’m happy to modify RT’s perl/Mason code directly, if that’s what is required, as long someone tells me where.

I figured it would be rt-mailgate, but I had no luck there.

Thanks in advance,

Josh Narins

Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
jnarins@seniorbridge.com
seniorbridge.comhttp://www.seniorbridge.com/

[http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif]

SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.

2

Hi.

If you are talking about incoming mail then it’s better to use external tool
before mailgate.

If it’s outgoing mail then first of all you have to figure out where you
insert that text.

Regards, Ruslan. From phone.

написал:

How can I do this?

The company automatically puts a lot of information at the bottom of each
email and between that and the commenting of the original message it gets to
be quite excessive.

I’m happy to modify RT’s perl/Mason code directly, if that’s what is
required, as long someone tells me where.

I figured it would be rt-mailgate, but I had no luck there.

Thanks in advance,

Josh Narins

Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
jnarins@seniorbridge.com
seniorbridge.comhttp://www.seniorbridge.com/

[http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif]

SeniorBridge Statement of Confidentiality: The contents of this email
message are intended for the exclusive use of the addressee(s) and may
contain confidential or privileged information. Any dissemination,
distribution or copying of this email by an unintended or mistaken recipient
is strictly prohibited. In said event, kindly reply to the sender and
destroy all entries of this message and any attachments from your system.
Thank you.

3

That may be true, but I know exactly how to do what I want in perl, but don’t know anything about how this would happen in postfix.

Someone else, offlist, recommended postfix, but I tried a bunch of different searches “postfix (remove|delete|strip) signature” and didn’t find one relevant link.

Josh Narins

Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
jnarins@seniorbridge.com
seniorbridge.comhttp://www.seniorbridge.com/

[http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif]From: ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] On Behalf Of Ruslan Zakirov
Sent: Thursday, October 07, 2010 9:33 AM
To: Josh Narins
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Stripping Confidentiality and other stuff from emailed tickets, comments, correspondence

Hi.

If you are talking about incoming mail then it’s better to use external tool before mailgate.

If it’s outgoing mail then first of all you have to figure out where you insert that text.

Regards, Ruslan. From phone.

4

Then look into MailPlugins.

Regards, Ruslan. From phone.

написал:

That may be true, but I know exactly how to do what I want in perl, but
don’t know anything about how this would happen in postfix.

Someone else, offlist, recommended postfix, but I tried a bunch of
different searches “postfix (remove|delete|strip) signature” and didn’t find
one relevant link.

Josh Narins

Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
jnarins@seniorbridge.com
seniorbridge.comhttp://www.seniorbridge.com/

[http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif]
From: ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] On Behalf
Of Ruslan Zakirov
Sent: Thursday, October 07, 2010 9:33 AM
To: Josh Narins
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Stripping Confidentiality and other stuff from
emailed tickets, comments, correspondence

Hi.

If you are talking about incoming mail then it’s better to use external
tool before mailgate.

If it’s outgoing mail then first of all you have to figure out where you
insert that text.

Regards, Ruslan. From phone.
2010 10 6 18:50 пользователь “Josh Narins” <jnarins@seniorbridge.com
mailto:jnarins@seniorbridge.com> написал:

How can I do this?

The company automatically puts a lot of information at the bottom of each
email and between that and the commenting of the original message it gets to
be quite excessive.

I’m happy to modify RT’s perl/Mason code directly, if that’s what is
required, as long someone tells me where.

I figured it would be rt-mailgate, but I had no luck there.

Thanks in advance,

Josh Narins

Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
jnarins@seniorbridge.commailto:jnarins@seniorbridge.com
seniorbridge.comhttp://seniorbridge.comhttp://www.seniorbridge.com/

[http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif]

SeniorBridge Statement of Confidentiality: The contents of this email
message are intended for the exclusive use of the addressee(s) and may
contain confidential or privileged information. Any dissemination,
distribution or copying of this email by an unintended or mistaken recipient
is strictly prohibited. In said event, kindly reply to the sender and
destroy all entries of this message and any attachments from your system.
Thank you.

5

Josh,

This wouldn’t be something native inside of postfix. You could approach this
two different ways. In the system aliases/virtual configuration instead of
piping to rt-mailgate, pipe to your perl program clean the message and then
send it to the rt-mailgate script. You could also specify an external
delivery mechanism in postfix’s master.cf and then call to this program in
the virtual or transport maps.

-MaxOn Thu, Oct 7, 2010 at 6:34 AM, Josh Narins jnarins@seniorbridge.comwrote:

That may be true, but I know exactly how to do what I want in perl, but
don’t know anything about how this would happen in postfix.

Someone else, offlist, recommended postfix, but I tried a bunch of
different searches “postfix (remove|delete|strip) signature” and didn’t find
one relevant link.

Josh Narins

Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
jnarins@seniorbridge.com
seniorbridge.com http://www.seniorbridge.com/

[image: SeniorBridge]

From: ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] *On
Behalf Of *Ruslan Zakirov
Sent: Thursday, October 07, 2010 9:33 AM
To: Josh Narins
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Stripping Confidentiality and other stuff from
emailed tickets, comments, correspondence

Hi.

If you are talking about incoming mail then it’s better to use external
tool before mailgate.

If it’s outgoing mail then first of all you have to figure out where you
insert that text.

Regards, Ruslan. From phone.

2010 10 6 18:50 пользователь “Josh Narins” jnarins@seniorbridge.com
написал:

How can I do this?

The company automatically puts a lot of information at the bottom of each
email and between that and the commenting of the original message it gets to
be quite excessive.

I’m happy to modify RT’s perl/Mason code directly, if that’s what is
required, as long someone tells me where.

I figured it would be rt-mailgate, but I had no luck there.

Thanks in advance,

Josh Narins

Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
jnarins@seniorbridge.com
seniorbridge.comhttp://www.seniorbridge.com/

[http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif]

SeniorBridge Statement of Confidentiality: The contents of this email
message are intended for the exclusive use of the addressee(s) and may
contain confidential or privileged information. Any dissemination,
distribution or copying of this email by an unintended or mistaken recipient
is strictly prohibited. In said event, kindly reply to the sender and
destroy all entries of this message and any attachments from your system.
Thank you.

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

6

I’ve looked into MailPlugins, but unless I’m reading the wrong section of the documentation, they are for auth/authz aspects of mail, and not for rewriting the content of the mail to, as I plan, remove redundant confidentiality agreements and signatures.

I’ve been looking in RT::EmailParser and I see a _ParseMIMEEntity function which calls a handy-sounding _PostProcessNewEntity but I don’t see any hooks in there for the casual user, so, either I need to wedge the code I need in there myself or need to be edjumakayted about where I should be looking.

Josh Narins

Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
jnarins@seniorbridge.com
seniorbridge.comhttp://www.seniorbridge.com/

[http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif]From: ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] On Behalf Of Ruslan Zakirov
Sent: Thursday, October 07, 2010 9:39 AM
To: Josh Narins
Cc: Ruslan Zakirov; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Stripping Confidentiality and other stuff from emailed tickets, comments, correspondence

Then look into MailPlugins.

Regards, Ruslan. From phone.

7

Hi Josh,

I’ve looked into MailPlugins, but unless I’m reading the wrong section of the documentation, they are for auth/authz aspects of mail, and not for rewriting the content of the mail to, as I plan, remove redundant confidentiality agreements and signatures.

A mail plugin has access to MIME entity and can do with it whatever
you like. Just return the same auth level and current user and RT will
continue to process the message. I do believe it’s right place to do
it even if API is not quite obviouse for this purpose. Old design that
is there since RT 3.0 and screams for major refactoring.

I’ve been looking in RT::EmailParser and I see a _ParseMIMEEntity function which calls a handy-sounding _PostProcessNewEntity but I don’t see any hooks in there for the casual user, so, either I need to wedge the code I need in there myself or need to be edjumakayted about where I should be looking.

If you enable GPG/SMIME then email is not fully processed at first and
I think those functions are called for this case and you wouldn’t be
able to access decoded bodies.

Josh Narins

Best regards, Ruslan.