I am creating a new queue in my RT (3.8.5) system. As users will be sending a fair amount of attachments, I would like to strip the outgoing emails of these attachments in order to keep their mailbox size low. So users will still get email for any comments/correspondences but not the attachments.
Is there any way that RT can strip the attachments of outgoing mail for a specific queue?
Does anyone know if this is possible in any way?
I was thinking maybe I can achieve this by modifying the system queue scrips (that are : “on action” Notify “someone”), but don’t really know how if it is possible or how to achieve this.
Thanks in advance for the help