Hello,
I have one custom field with type “enter multiple values”
I tried to create a ticket in CLI and directly enter multiple values into my CF with this command:
rt create -t ticket set subject=“test” queue=“test” CF-42="value1,value2"
after this, my CF had one value “value1,value2”
strange thing is, when I try to edit the CF with this command
rt edit ticket/ set CF-42=“value1,value2” status=“new”
(so exactly the same syntax at CF-42=“value1,value2”)
I have 2 values, “value1” and “value2”
Can someone explain me, why it is happening like this?
Is there any way directly to create a ticket with multi-value-CF ?
Best regards
Bernhard
I have one custom field with type “enter multiple values”
I tried to create a ticket in CLI and directly enter multiple values into my CF
with this command:
rt create -t ticket set subject=”test” queue=”test” CF-42=
”value1,value2”
after this, my CF had one value “value1,value2”
strange thing is, when I try to edit the CF with this command
rt edit ticket/<ticketnumber> set CF-42=”value1,value2” status=
”new”
(so exactly the same syntax at CF-42=”value1,value2”)
I have 2 values, “value1” and “value2”
I believe this came up recently on this list, along with a patch for
consideration. However, it turns out there is a better piece of code
that addresses this.
https://github.com/bestpractical/rt/compare/4.2/multi-value-cf-in-rest
It would be interesting to hear if this resolves your issue.
-kevin