i am using rt 3.4.5 now and tried to upgrade to 3.8.0 in another machine.
after upgrade, i found the Chinese characters in the subject of old
tickets become “???”.
others fields are ok.
i go to the attachment table with phpMyAdmin and found situation below:
the subject data in rt 3.4.5 table is encoded by some method. it’s not utf8.
but the subject data present as utf8 correctly in browser.
the subject data in rt 3.8.0 table is now utf8.(they are converted
by the upgrade procedure!!)
but the subject data now present as “???” in browser.
if I key-in new data in rt 3.8.0, they look like rt 3.4.5:
the subject data in database is encoded, not utf8.
they can show correctly as utf8 in browser.
in fact, i like my data as utf8 in database, they look better.
but more important, they must show correctly in browser.
how can i fix this? maybe i should set some parameters or update
some perl modules?
thanks a lot for help!!