Strange progress in RT 3.4

RT Users
1

Hi,

i have found a strange acting RT3.4 issue. I generate a ticket by mail ->
works well. then a user works at this ticket, adding a reply. this generated
for each reply 3 entries in the history ! No idea whats going wrong. There
are no specific Scripts or actions defind, this is a new installation out of
the box. Is this a bug or a Feature? How can i disable this?

Thanks

Torsten

Mit freundlichen Gruessen / With kindest regards

Torsten Brumm
IT Security Engineer

Kuehne+Nagel AG & Co KG
HAM MI-IC / Corporate IT

Ferdinand Strasse 29-33
D-20095 Hamburg
Germany

Tel: +49 40 329 15 199
Gsm: +49 17 362 66 693

Torsten Brumm.vcf (840 Bytes)

2

Hi,

i have found a strange acting RT3.4 issue. I generate a ticket by mail →
works well. then a user works at this ticket, adding a reply. this generated
for each reply 3 entries in the history ! No idea whats going wrong. There
are no specific Scripts or actions defind, this is a new installation out of
the box. Is this a bug or a Feature? How can i disable this?

So, I bet what you’re seeing is RT logging outgoing mail. For the
outgoing messages, RT should only be showing one line in the main UI. To
disable this feature have a look at $RecordOutgoingEmail in the config
file.

3

I press at the top reply button, enter the message and say UPDATE TICKET, thats all.

You’re using mysql. Is RT’s database InnoDB? If not, it may be failing
to roll back transactions.