Strange permission behavior

RT Users
1

We started using separate queues for different people in our department
and wanted to just move tickets between queues. After I setup the
queues, people would get a permission denied trying to move to a new
queue. The fix was to change ModifyTicket from Owner to AdminCC. Even
if the person first took ownership of the ticket they would get a denied
message. Any idea why giving ModifyTicket to Owner wouldn’t work but
AdminCC does?

-=Kevin=-

2

O’Brien, Kevin wrote:

We started using separate queues for different people in our department
and wanted to just move tickets between queues. After I setup the
queues, people would get a permission denied trying to move to a new
queue. The fix was to change ModifyTicket from Owner to AdminCC. Even
if the person first took ownership of the ticket they would get a denied
message. Any idea why giving ModifyTicket to Owner wouldn’t work but
AdminCC does?

Are you running 3.0.6? If not, you may find upgrading helps.
IIRC there was a problem with role-based ACLs (eg, “owner”)
fixed sometime around 3.0.5…
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

3

Sorry, should have mentioned that. I am running 3.0.6.

-=Kevin=-From: Phil Homewood [mailto:pdh@snapgear.com]
Sent: Tuesday, October 07, 2003 9:40 PM
To: rt-users@lists.fsck.com
Subject: Re: [rt-users] Strange permission behavior…

O’Brien, Kevin wrote:

We started using separate queues for different people in our
department
and wanted to just move tickets between queues. After I setup the
queues, people would get a permission denied trying to move to a new
queue. The fix was to change ModifyTicket from Owner to AdminCC.
Even
if the person first took ownership of the ticket they would get a
denied
message. Any idea why giving ModifyTicket to Owner wouldn’t work but
AdminCC does?

Are you running 3.0.6? If not, you may find upgrading helps.
IIRC there was a problem with role-based ACLs (eg, “owner”)
fixed sometime around 3.0.5…
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances
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