Strange AutoReply Behavior - treatment of <mailto:blah@blahblah.c om? In sigFile?

RT Users
1

I send an email to our helpdesk queue. My sigFile looks like this:

Drew M. Mooney Motorola Professional Services
817-245-7489 desk 5555 North Beach Street - Mailstop 6a
817-245-7522 fax Fort Worth, TX 76137
940-595-4761 mobile <mailto:dmooney1@email.mot.com
mailto:dmooney1@email.mot.com >
888-809-9678 pager <mailto:8888099678@skytel.com
mailto:8888099678@skytel.com >

I get an AutoReply from RT. And at the bottom of the ‘history’, my inline
sigFile text now looks like this:

Drew M. Mooney Motorola Professional Services
817-245-7489 desk 5555 North Beach Street - Mailstop 6a
817-245-7522 fax Fort Worth, TX 76137
940-595-4761 mobile <mailto:dmooney1@email.mot.com
mailto:dmooney1@email.mot.com
<mailto:dmooney1@email.mot.com mailto:dmooney1@email.mot.com > >
888-809-9678 pager <mailto:8888099678@skytel.com
mailto:8888099678@skytel.com
<mailto:8888099678@skytel.com mailto:8888099678@skytel.com > >

What gives? Why is it duplicating the mailto: stuff?

2

I send an email to our helpdesk queue. My sigFile looks like this:

Drew M. Mooney Motorola Professional Services
817-245-7489 desk 5555 North Beach Street - Mailstop 6a
817-245-7522 fax Fort Worth, TX 76137

mailto:dmooney1@email.mot.com>

mailto:8888099678@skytel.com>

Looking at the raw source for your email, I see what you’re talking
about.

Your mail program (Outlook on an Exchange Server?) is sending both plain
text and HTML (multipart/alternative); the plaintext version looks like
what you’re complaining about and the HTML version looks like what you
think it should look like.

I’ll bet in RT there’s a semi-mysterious “Download (untitled)” on your
messages that holds a version of your email that looks like you think it
should.

How to avoid this is, basically, an Outlook/Exchange question that I’m
not sure of the exact answer to, but I think you might be able to set it
so that the specific recipient that is RT doesn’t get
multipart/alternative and only gets plain text… Or maybe you can set
up both a plain-text and an HTML signature and get it to look right that
way; I’m not sure.

Eric Eisenhart - Internet Services Specialist
Computing Services, Santa Rosa Junior College
1501 Mendocino Ave, Santa Rosa, CA 95401-4395
707.521.7952 FAX: 707.569.8421
AIM: ericeisenhart ICQ: 156218985
eeisenhart@santarosa.edu www.santarosa.edu