Has anyone been able to get STOP the CLOCK functionality working with SLAs?
I need to be able to stop the clock and reset the DUE DATE (recalculated
with a new date/time based on amount of time it was stopped) as a ticket
moves between statuses.
We are currently manually re-setting DUE DATE but each time the status
changes the tickets go back to the very original DUE DATE so the whole thing
is a real headache.
Sally Ainsley | Operations Director | Lifecycle Software
T: 01635 553427 | M: 07848 444500
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