We’ve hacked in a couple of new status codes in our system. Problem
is, RT changes the status to Open when email is sent to these. What’s
the relevant module to look in to quell this behaviour?
/Ian D
ian@assv.net
We’ve hacked in a couple of new status codes in our system. Problem
is, RT changes the status to Open when email is sent to these. What’s
the relevant module to look in to quell this behaviour?
/Ian D
ian@assv.net