Stop outbound emails for a specific queue


#1

Greetings again… having solved my previous issue I have a new
question.

Is there a way to configure RT to not send out emails (to Requestors,
CC’s, etc…) for a single queue, but continuing to send for other
queues?

Thanks,
BenR


#2

Greetings again… having solved my previous issue I have a new
question.

Is there a way to configure RT to not send out emails (to Requestors,
CC’s, etc…) for a single queue, but continuing to send for other
queues?

The easiest way: create empty templates on this queues with the same
name as global templates.


#3

Firstly, thanks for the reply…

Do you mean templates or scrips? I ask, because it’s the scrips that
decide when to send out an email, the template only formats it (doesn’t
it).

Assuming the scrips for the moment…the global scrips don’t have any
name, and when I create an equivalent scrip (same settings) for the
queue with no name, the global one still gets called.

Thanks,
BenRFrom: Emmanuel Lacour [mailto:elacour@easter-eggs.com]
Sent: Thursday, 29 May 2008 1:24 AM
To: Ben Robson
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Stop outbound emails for a specific queue -
[Pork] Email found in subject


#4

Ben Robson wrote:

Firstly, thanks for the reply…

Do you mean templates or scrips? I ask, because it’s the scrips that
decide when to send out an email, the template only formats it (doesn’t
it).

Assuming the scrips for the moment…the global scrips don’t have any
name, and when I create an equivalent scrip (same settings) for the
queue with no name, the global one still gets called.

AFAIK when a template is blank, no e-mail is sent, so the recommendation
to attempt overwriting templates with blank ones is valid to stop
e-mails being sent without modifying the scrips.

Kind Regards,

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com


#5

Thank you both, this worked.From: Mike Peachey [mailto:mike.peachey@jennic.com]
Sent: Thursday, 29 May 2008 1:31 AM
To: Ben Robson
Cc: Emmanuel Lacour; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Stop outbound emails for a specific queue -
[Pork] Email found in subject - [Pork] Email found in subject

Ben Robson wrote:

Firstly, thanks for the reply…

Do you mean templates or scrips? I ask, because it’s the scrips that
decide when to send out an email, the template only formats it
(doesn’t
it).

Assuming the scrips for the moment…the global scrips don’t have
any
name, and when I create an equivalent scrip (same settings) for the
queue with no name, the global one still gets called.

AFAIK when a template is blank, no e-mail is sent, so the recommendation

to attempt overwriting templates with blank ones is valid to stop
e-mails being sent without modifying the scrips.

Kind Regards,

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com