StockAnswers for Creating tickets?

RT Users
1

Greetings,

It seems that RTFM2/RT3 will probably have good integration for this,
but for the time being we’ll be running RT2 – so, has anyone managed
to implement StockAnswers (we’re still on the original 0.2 version)
such that it will give you the dropdown/stockanswer option when
creating tickets, rather than merely updating/replying?

At the moment there’s references to $Ticket, which in the case of
creating obviously won’t work.

The ‘problem’ we’re trying to solve is the need we have for creating
tickets that have forms with predefined sections listed; the textentry
box containing the required elements to be filled in by the ticket
creator. My workaround for the time being is to have a custom template
sent to the admin cc’s on ticket create, which will probably work for
everyone except the person who actually creates the ticket.

Thanks for any thoughts/pointers,

Scott

2

It seems that RTFM2/RT3 will probably have good integration for this,
but for the time being we’ll be running RT2 – so, has anyone managed

Yes, RTFM2/RT3 will be extremely cool in this area.

to implement StockAnswers (we’re still on the original 0.2 version)
such that it will give you the dropdown/stockanswer option when
creating tickets, rather than merely updating/replying?

Well, it looks to me like it should just work, if you make Create.html
look more like Update.html (for the places where stockanswers cares.)

At the moment there’s references to $Ticket, which in the case of
creating obviously won’t work.

Unless I’m missing something, which is entirely possible, I haven’t
touched that code in ages, it only uses $Ticket to get QueueObj, which
is available by itself in Create.html.

-R