Still issues with Nagios Autoclose - Commit dies

Hi all,
I’m experimenting with the Nagios Autoclose.

It seems I get an abort caused by a null pointer exception.

[Tue Jul 5 14:47:02 2011] [info]: Extracted type, category, host,
problem_type and problem_severity from
subject with values RECOVERY, Service, sambadev2, sambadev2_root and OK
(/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm:35)
[Tue Jul 5 14:47:02 2011] [error]: Scrip Commit 12 died. - Can’t call
method “SetStatus” on an undefined value at
/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm
line 76.

Stack:

[/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm:76]
[/opt/rt4/sbin/…/lib/RT/ScripAction.pm:232]
[/opt/rt4/sbin/…/lib/RT/Scrip.pm:475]
[/opt/rt4/sbin/…/lib/RT/Scrips.pm:189]
[/opt/rt4/sbin/…/lib/RT/Transaction.pm:198]
[/opt/rt4/sbin/…/lib/RT/Record.pm:1450]
[/opt/rt4/sbin/…/lib/RT/Ticket.pm:669]
[/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1495]
[/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]
(/opt/rt4/sbin/…/lib/RT/Scrip.pm:483)
[Tue Jul 5 14:47:02 2011] [info]: Ticket 306 created in queue 'Nagios’
by gsollazz (/opt/rt4/sbin/…/lib/RT/Ticket.pm:681)

What is causing this?

I have this as my reg exp:

 if ( my ( $type, $category, $host, $problem_type, $problem_severity ) =
     $subject =~

m{(PROBLEM|RECOVERY|ACKNOWLEDGEMENT)\s+(Service|Host) Alert:
([^/]+)/?(.)\s+is\s+(\w+)}i
)
#m{(PROBLEM|RECOVERY|ACKNOWLEDGEMENT)\s+alert\s±\s+(Service|Host):
([^/]+)/?(.
)\s+is\s+(\w+)}i
#qr{(PROBLEM|RECOVERY|ACKNOWLEDGEMENT)\s+(Service|Host) Alert:
([^/]+)/?(.*)\s+is\s+(\w+)}i
{
$problem_type ||= ‘’;
$RT::Logger->info(
“Extracted type, category, host, problem_type and problem_severity from
subject with values $type, $category, $host, $problem_type and
$problem_severity”
);
my $tickets = RT::Tickets->new( $self->CurrentUser );
$tickets->LimitQueue( VALUE => $new_ticket->Queue )
unless RT->Config->Get(‘NagiosSearchAllQueues’);
$tickets->LimitSubject(
VALUE => “$category $host”
. ( $problem_type ? “/$problem_type” : ‘’ ),
OPERATOR => ‘LIKE’,
);
my @active = RT::Queue->ActiveStatusArray();
for my $active (@active) {
$tickets->LimitStatus(
VALUE => $active,
OPERATOR => ‘=’,
);
}

However, line 78 is just this:

             my ( $ret, $msg ) = $merged_ticket->SetStatus($resolved);

So I assume somewhat it doesn’t manage to merge the tickets. But why
does it fail here and not, say, when it calls “MergeInto”?

Thanks to anyone who can help,
Giuseppe

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George’s, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz@sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583

Hi all,
I’m experimenting with the Nagios Autoclose.

It seems I get an abort caused by a null pointer exception.

Giuseppe

This appears to be the same error you were seeing 2 weeks ago when
sunnavy replied with a comment and possible solution.
Have you implemented his code change?

-kevin

Uhm… apologies to all.
I’ll head back to the archives, I must have done something weird with the codebase.Kevin Falcone falcone@bestpractical.com wrote:

On Tue, Jul 05, 2011 at 04:07:40PM +0100, Giuseppe Sollazzo wrote:

Hi all,
I’m experimenting with the Nagios Autoclose.

It seems I get an abort caused by a null pointer exception.

Giuseppe

This appears to be the same error you were seeing 2 weeks ago when
sunnavy replied with a comment and possible solution.
Have you implemented his code change?

-kevin

[Tue Jul 5 14:47:02 2011] [info]: Extracted type, category, host,
problem_type and problem_severity from
subject with values RECOVERY, Service, sambadev2, sambadev2_root and
OK (/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm:35)
[Tue Jul 5 14:47:02 2011] [error]: Scrip Commit 12 died. - Can’t
call method “SetStatus” on an undefined value at /opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm
line 76.

Stack:
[/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm:76]
[/opt/rt4/sbin/…/lib/RT/ScripAction.pm:232]
[/opt/rt4/sbin/…/lib/RT/Scrip.pm:475]
[/opt/rt4/sbin/…/lib/RT/Scrips.pm:189]
[/opt/rt4/sbin/…/lib/RT/Transaction.pm:198]
[/opt/rt4/sbin/…/lib/RT/Record.pm:1450]
[/opt/rt4/sbin/…/lib/RT/Ticket.pm:669]
[/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1495]
[/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]
(/opt/rt4/sbin/…/lib/RT/Scrip.pm:483)
[Tue Jul 5 14:47:02 2011] [info]: Ticket 306 created in queue
’Nagios’ by gsollazz (/opt/rt4/sbin/…/lib/RT/Ticket.pm:681)

What is causing this?

I have this as my reg exp:

if ( my ( $type, $category, $host, $problem_type, $problem_severity ) =
    $subject =~

m{(PROBLEM|RECOVERY|ACKNOWLEDGEMENT)\s+(Service|Host) Alert:
([^/]+)/?(.)\s+is\s+(\w+)}i
)
#m{(PROBLEM|RECOVERY|ACKNOWLEDGEMENT)\s+alert\s±\s+(Service|Host):
([^/]+)/?(.
)\s+is\s+(\w+)}i
#qr{(PROBLEM|RECOVERY|ACKNOWLEDGEMENT)\s+(Service|Host) Alert:
([^/]+)/?(.*)\s+is\s+(\w+)}i
{
$problem_type ||= ‘’;
$RT::Logger->info(
“Extracted type, category, host, problem_type and problem_severity from
subject with values $type, $category, $host, $problem_type and
$problem_severity”
);
my $tickets = RT::Tickets->new( $self->CurrentUser );
$tickets->LimitQueue( VALUE => $new_ticket->Queue )
unless RT->Config->Get(‘NagiosSearchAllQueues’);
$tickets->LimitSubject(
VALUE => “$category $host”
. ( $problem_type ? “/$problem_type” : ‘’ ),
OPERATOR => ‘LIKE’,
);
my @active = RT::Queue->ActiveStatusArray();
for my $active (@active) {
$tickets->LimitStatus(
VALUE => $active,
OPERATOR => ‘=’,
);
}

However, line 78 is just this:

            my ( $ret, $msg ) = $merged_ticket->SetStatus($resolved);

So I assume somewhat it doesn’t manage to merge the tickets. But why
does it fail here and not, say, when it calls “MergeInto”?

Thanks to anyone who can help,
Giuseppe


Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George’s, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz@sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583


2011 Training: http://bestpractical.com/services/training.html


2011 Training: http://bestpractical.com/services/training.html