StatusChange Template

Hi all,

I tried to edit the StatusChange template so that,
whenever someone takes a ticket, a mail is sent to the
requestors of the ticket with following message.

The Owner of your ticket status is: {$Ticket->Owner()}

I used this variable, but the mail is sent with the ID
of the Owner.

I would like to know what can I do to send the name of
the owner instead of the ID?

Regards,
Wiliam Rodrigues

Do You Yahoo!?
HotJobs - Search Thousands of New Jobs
http://www.hotjobs.com

Hi all,

I tried to edit the StatusChange template so that,
whenever someone takes a ticket, a mail is sent to the
requestors of the ticket with following message.

The Owner of your ticket status is: {$Ticket->Owner()}

Try $Ticket->OwnerObj->Name

Travis
Travis Campbell - Unix Systems Administrator = travis@mpdtxmail.amd.com
5900 E. Ben White Blvd, Austin, TX 78741 = travis.campbell@amd.com
TEL: (512) 602-1888 PAG: (512) 604-0341 = webmaster@mpdtxmail.amd.com
"Does anything work as expected?" Yes. An axe through the CPU.