Status update on reply-pls to Previous Status


#1

Need to get the previous value of the ticket before updating the ticket.
For Ex.
If ticket is in open state then it is moved to reply-pls, so know whenever somebody will reply on the ticket it should go back to open state(i.e the status before reply-pls) I have written a custom script for that
and $self->TicketObj->Status->Oldvalue is the piece of code I’m using to get the value.
But after replying agian it goes back to reply-pls.
So if somebody can help me with the code