Hi all -
I’ve attached a screenshot of what I’m experiencing – so hopefully the list
allows image attachments.
Basically, when I go into a ticket and want to choose a status, resolved
shows up twice. Not causing any issues (that I know of) – it was just
brought to my attention and I would like to fix it if possible.
The only thing I can think of is I put this in my RT_SiteConfig.pm:
new open resolved));
in order to have only New, Open, and Resolved tickets show up in the Quick
Search box. Would that be the cause?
Asst. Network Admin/Systems Specialist