Stats

RT Users
1

I just upgraded from RT to RT2 and am wondering if there are any stats
programs out there… I used to use a script called rtstats but I can’t find
anything for RT2… I am looking for things like average time to resolve a
ticket, tickets resolved per week, tickets opened per week, open tickets,
etc… all on pretty png graphs… that I can print out and show to executive
types…

I’m hoping these tools are out there, I just don’t know where to look?

2

get it here:
http://users.ox.ac.uk/~simon/stats.tar.gz

<there was a thread about this yesterday, does no one search the archives
before posting now??>

Greg Smythe
SysAdmin
Intellstat Communications
WA State Resident-----Original Message-----
From: Jeff Mottishaw [mailto:jmottishaw@voyus.com]
Sent: Tuesday, March 19, 2002 11:24 AM
To: ‘rt-users@lists.fsck.com’
Subject: [rt-users] stats

I just upgraded from RT to RT2 and am wondering if there are any stats
programs out there… I used to use a script called rtstats but I can’t find
anything for RT2… I am looking for things like average time to resolve a
ticket, tickets resolved per week, tickets opened per week, open tickets,
etc… all on pretty png graphs… that I can print out and show to executive
types…

I’m hoping these tools are out there, I just don’t know where to look?

3

sorry about that… found it right after i posted… configuring
Apache::GD::Graph right now :)-----Original Message-----
From: Greg Smythe [mailto:gregs@Intellstat.com]
Sent: Tuesday, March 19, 2002 12:00 PM
To: ‘rt-users@lists.fsck.com’
Subject: RE: [rt-users] stats

get it here:
http://users.ox.ac.uk/~simon/stats.tar.gz

<there was a thread about this yesterday, does no one search the archives
before posting now??>

Greg Smythe
SysAdmin
Intellstat Communications
WA State Resident

-----Original Message-----
From: Jeff Mottishaw [mailto:jmottishaw@voyus.com]
Sent: Tuesday, March 19, 2002 11:24 AM
To: ‘rt-users@lists.fsck.com’
Subject: [rt-users] stats

I just upgraded from RT to RT2 and am wondering if there are any stats
programs out there… I used to use a script called rtstats but I can’t find
anything for RT2… I am looking for things like average time to resolve a
ticket, tickets resolved per week, tickets opened per week, open tickets,
etc… all on pretty png graphs… that I can print out and show to executive
types…

I’m hoping these tools are out there, I just don’t know where to look?

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

4

I can’t remember who it was that was asking about labels for the axis (on
the stats package)
its really simple to do…

example in the DayofWeek.html, just above

% chop $url;

paste this code

% $url .= “title=Title%20here%20followed%20by%20a%20space%20”;
% $url .= “&y_label=y%20label”;
% $url .= “&x_label=x%20label&”;

I am a perl rookie, but the graph works for me… and has a title, and labels
on the axis… hope this helps…

5

Just another note (sorry for not including this in my original email)

% $url .= “&width=750”;
% $url .= “&height=400&”;

(or whatever numbers you may like) can be added as well to override the
default graph size of 400x300-----Original Message-----
From: Jeff Mottishaw
Sent: Tuesday, March 26, 2002 11:50 AM
To: rt-users@lists.fsck.com
Subject: [rt-users] stats

I can’t remember who it was that was asking about labels for the axis (on
the stats package)
its really simple to do…
example in the DayofWeek.html, just above
% chop $url;
paste this code
% $url .= “title=Title%20here%20followed%20by%20a%20space%20”;
% $url .= “&y_label=y%20label”;
% $url .= “&x_label=x%20label&”;
I am a perl rookie, but the graph works for me… and has a title, and labels
on the axis… hope this helps…