Stats problem with RT3.2.1

If this has been covered, I apologize. I didn’t see it in the archives.

I have Fedora Core2, yummed up. RT 3.2.1 working like a champ with the
Apache 2 rpm. I installed Stats 3-0.1.5 according to the wiki.

I have gd-2.0.21-3, the latest GD, GDGraphs, and GDText.

Here’s my problem,
My stats run but I don’t get a graph. Instead I get this in my apache
error_log:

[Thu Jul 29 15:23:25 2004] [error] jk2_init() Can’t find child 15726 in
scoreboard
[Thu Jul 29 15:23:25 2004] [notice] workerEnv.init() ok
/etc/httpd/conf/workers2.properties
[Thu Jul 29 15:23:25 2004] [error] mod_jk child init 1 -2
[Thu Jul 29 15:23:26 2004] [notice] child pid 15724 exit signal Segmentation
fault (11)

I know I’m a little newer on the packages than the wiki says, but is that my
problem? Anyone else have graphs with 3.2.1?

Thanks,
Bryan

At 04:41 PM 7/29/2004, Bryan Pennington wrote:

Here’s my problem,
My stats run but I don’t get a graph. Instead I get this in my apache
error_log:

[Thu Jul 29 15:23:25 2004] [error] jk2_init() Can’t find child 15726 in
scoreboard
[Thu Jul 29 15:23:25 2004] [notice] workerEnv.init() ok
/etc/httpd/conf/workers2.properties
[Thu Jul 29 15:23:25 2004] [error] mod_jk child init 1 -2
[Thu Jul 29 15:23:26 2004] [notice] child pid 15724 exit signal
Segmentation fault (11)
Are you running mod_perl? It looks like their is some incompatibility
between something you are doing and mod_jk, which is something to take up
with the Jakarta project.

Michael

Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”

I disabled the mod_j2k so those errors went away. However I still get:

[notice] child pid ##### exit signal Segmentation fault (11)

Everytime I try to create a graph.

Is someone else using Stats3 successfully with RT 3.2.1?

Can someone tell me how to test the Chart script from the command line to
determine if it’s my web server or Chart itself? I tried to cut and paste
from the html source with no luck.

Thanks,
BryanFrom: Michael S. Liebman [mailto:m-liebman@northwestern.edu]
Sent: Thursday, July 29, 2004 5:53 PM
To: Bryan Pennington; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Stats problem with RT3.2.1

At 04:41 PM 7/29/2004, Bryan Pennington wrote:

Here’s my problem,
My stats run but I don’t get a graph. Instead I get this in my apache
error_log:

[Thu Jul 29 15:23:25 2004] [error] jk2_init() Can’t find child 15726 in
scoreboard [Thu Jul 29 15:23:25 2004] [notice] workerEnv.init() ok
/etc/httpd/conf/workers2.properties
[Thu Jul 29 15:23:25 2004] [error] mod_jk child init 1 -2 [Thu Jul 29
15:23:26 2004] [notice] child pid 15724 exit signal Segmentation fault
(11)
Are you running mod_perl? It looks like their is some incompatibility
between something you are doing and mod_jk, which is something to take up
with the Jakarta project.

Michael

Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/ “I have vision and the rest of
the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”

I disabled the mod_j2k so those errors went away. However I still get:

[notice] child pid ##### exit signal Segmentation fault (11)

Everytime I try to create a graph.

You still haven’t told us if you are using mod_perl or fastcgi to run
RT. What version of Perl? What exact versions when you say “the
latest” GD and GD::Graph?

Is someone else using Stats3 successfully with RT 3.2.1?

Yup, I am and I’m sure Kelly and Rik are also. I’m running on FC1, RT
3.2.1, httpd-2.0.50, perl-5.8.3, mod_fastcgi-2.4.2, gd-2.0.17 and GD
2.11.

Can someone tell me how to test the Chart script from the command line to
determine if it’s my web server or Chart itself? I tried to cut and paste
from the html source with no luck.

There should be a test script included in either the statistics
distribution or the GD distribution itself. At least one of those had
it at some point.

Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”

-----Original Message-----
From: Michael S. Liebman [mailto:m-liebman@northwestern.edu]
Sent: Friday, July 30, 2004 8:02 AM
To: Bryan Pennington
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Stats problem with RT3.2.1

I disabled the mod_j2k so those errors went away. However I still
get:

[notice] child pid ##### exit signal Segmentation fault (11)

Everytime I try to create a graph.

You still haven’t told us if you are using mod_perl or fastcgi to run
RT. What version of Perl? What exact versions when you say “the
latest” GD and GD::Graph?

Is someone else using Stats3 successfully with RT 3.2.1?

Yup, I am and I’m sure Kelly and Rik are also. I’m running on FC1, RT
3.2.1, httpd-2.0.50, perl-5.8.3, mod_fastcgi-2.4.2, gd-2.0.17 and GD
2.11.
[Kelly F. Hickel] Unfortunately, I’m not! All of my hardware is now
tied up with production instances, I’m waiting on a new machine so that
I can apply Rik’s latest fixes and try to get it better integrated with
the latest RT. That said, I wouldn’t expect problems with the graphics.

Can someone tell me how to test the Chart script from the command
line
to

determine if it’s my web server or Chart itself? I tried to cut and
paste
from the html source with no luck.

There should be a test script included in either the statistics
distribution or the GD distribution itself. At least one of those had
it at some point.
[Kelly F. Hickel] As far as I know, there’s no test script with
Statistics, there are some tests with GD and you definitely should start
by running those.

Michael

Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc.
952.345.8677
kfh@mqsoftware.com

Message: 5
Date: Fri, 30 Jul 2004 07:16:11 -0500
From: “Bryan Pennington” bpennington@trevorn.com
Subject: RE: [rt-users] Stats problem with RT3.2.1
To: rt-users@lists.bestpractical.com
Message-ID: 20040730121528.1815E84C0B4@pallas.eruditorum.org
Content-Type: text/plain; charset=“us-ascii”

I disabled the mod_j2k so those errors went away. However I still get:

[notice] child pid ##### exit signal Segmentation fault (11)

Everytime I try to create a graph.

Is someone else using Stats3 successfully with RT 3.2.1?

Can someone tell me how to test the Chart script from the command line to
determine if it’s my web server or Chart itself? I tried to cut and paste
from the html source with no luck.

Thanks,
Bryan

-----Original Message-----
From: Michael S. Liebman [mailto:m-liebman@northwestern.edu]
Sent: Thursday, July 29, 2004 5:53 PM
To: Bryan Pennington; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Stats problem with RT3.2.1

At 04:41 PM 7/29/2004, Bryan Pennington wrote:

Here’s my problem,
My stats run but I don’t get a graph. Instead I get this in my apache
error_log:

[Thu Jul 29 15:23:25 2004] [error] jk2_init() Can’t find child 15726 in
scoreboard [Thu Jul 29 15:23:25 2004] [notice] workerEnv.init() ok
/etc/httpd/conf/workers2.properties
[Thu Jul 29 15:23:25 2004] [error] mod_jk child init 1 -2 [Thu Jul 29
15:23:26 2004] [notice] child pid 15724 exit signal Segmentation fault
(11)
Are you running mod_perl? It looks like their is some incompatibility
between something you are doing and mod_jk, which is something to take up
with the Jakarta project.

Michael


Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/ “I have vision and the rest of
the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”


Message: 6
Date: Fri, 30 Jul 2004 09:01:39 -0400
From: “Michael S. Liebman” m-liebman@northwestern.edu
Subject: Re: [rt-users] Stats problem with RT3.2.1
To: Bryan Pennington bpennington@trevorn.com
Cc: rt-users@lists.bestpractical.com
Message-ID: 20040730130139.GB28972@SDF.LONESTAR.ORG
Content-Type: text/plain; charset=us-ascii

I disabled the mod_j2k so those errors went away. However I still get:

[notice] child pid ##### exit signal Segmentation fault (11)

Everytime I try to create a graph.

You still haven’t told us if you are using mod_perl or fastcgi to run
RT. What version of Perl? What exact versions when you say “the
latest” GD and GD::Graph?

Is someone else using Stats3 successfully with RT 3.2.1?

Yup, I am and I’m sure Kelly and Rik are also. I’m running on FC1, RT
3.2.1, httpd-2.0.50, perl-5.8.3, mod_fastcgi-2.4.2, gd-2.0.17 and GD
2.11.

Can someone tell me how to test the Chart script from the command line to
determine if it’s my web server or Chart itself? I tried to cut and paste
from the html source with no luck.

There should be a test script included in either the statistics
distribution or the GD distribution itself. At least one of those had
it at some point.

Michael

I’m using it quite successfully with 3.2.1 and APache/mod_perl 1.3.X
codeline.

We even have debug code for some new features which I will shortly be
sending to Kelly for inclusion in the core Stats release so it
definately works.

The GD test package should let you test this successfully.

Silly question, but have you tried removing the stats package and
re-applying it?

Rik

I am having this problem as well, but I get it in triples. Whenever I
try to run a statistics page, I get three notices like below.

[notice] child pid 11509 exit signal Segmentation fault (11)
[notice] child pid 11720 exit signal Segmentation fault (11)
[notice] child pid 11722 exit signal Segmentation fault (11)

I am running Gentoo with:
RT-3.2.1
Apache-2.0.49-r3
mod_perl-1.99.11
Perl 5.8.4
GD-2.12
GDTextUtil-0.86
GDGraph-1.43
libgd-2.0.22

Any ideas?

Ray

Bryan Pennington wrote:

GD tested ok. I tried downgrading gd to the version on the wiki, which
didn’t help.

Still not graphs.

BryanFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Richard Ellis
Sent: Friday, July 30, 2004 11:23 AM
To: RT USERS
Subject: RE: [rt-users] Stats problem with RT3.2.1

Message: 5
Date: Fri, 30 Jul 2004 07:16:11 -0500
From: “Bryan Pennington” bpennington@trevorn.com
Subject: RE: [rt-users] Stats problem with RT3.2.1
To: rt-users@lists.bestpractical.com
Message-ID: 20040730121528.1815E84C0B4@pallas.eruditorum.org
Content-Type: text/plain; charset=“us-ascii”

I disabled the mod_j2k so those errors went away. However I still get:

[notice] child pid ##### exit signal Segmentation fault (11)

Everytime I try to create a graph.

Is someone else using Stats3 successfully with RT 3.2.1?

Can someone tell me how to test the Chart script from the command line
to determine if it’s my web server or Chart itself? I tried to cut and
paste from the html source with no luck.

Thanks,
Bryan

-----Original Message-----
From: Michael S. Liebman [mailto:m-liebman@northwestern.edu]
Sent: Thursday, July 29, 2004 5:53 PM
To: Bryan Pennington; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Stats problem with RT3.2.1

At 04:41 PM 7/29/2004, Bryan Pennington wrote:

Here’s my problem,
My stats run but I don’t get a graph. Instead I get this in my apache
error_log:

[Thu Jul 29 15:23:25 2004] [error] jk2_init() Can’t find child 15726
in scoreboard [Thu Jul 29 15:23:25 2004] [notice] workerEnv.init() ok
/etc/httpd/conf/workers2.properties
[Thu Jul 29 15:23:25 2004] [error] mod_jk child init 1 -2 [Thu Jul 29
15:23:26 2004] [notice] child pid 15724 exit signal Segmentation
fault
(11)
Are you running mod_perl? It looks like their is some incompatibility
between something you are doing and mod_jk, which is something to take
up with the Jakarta project.

Michael


Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/ “I have vision and the
rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”


Message: 6
Date: Fri, 30 Jul 2004 09:01:39 -0400
From: “Michael S. Liebman” m-liebman@northwestern.edu
Subject: Re: [rt-users] Stats problem with RT3.2.1
To: Bryan Pennington bpennington@trevorn.com
Cc: rt-users@lists.bestpractical.com
Message-ID: 20040730130139.GB28972@SDF.LONESTAR.ORG
Content-Type: text/plain; charset=us-ascii

I disabled the mod_j2k so those errors went away. However I still get:

[notice] child pid ##### exit signal Segmentation fault (11)

Everytime I try to create a graph.

You still haven’t told us if you are using mod_perl or fastcgi to run
RT. What version of Perl? What exact versions when you say “the
latest” GD and GD::Graph?

Is someone else using Stats3 successfully with RT 3.2.1?

Yup, I am and I’m sure Kelly and Rik are also. I’m running on FC1, RT
3.2.1, httpd-2.0.50, perl-5.8.3, mod_fastcgi-2.4.2, gd-2.0.17 and GD
2.11.

Can someone tell me how to test the Chart script from the command
line to determine if it’s my web server or Chart itself? I tried to
cut and paste from the html source with no luck.

There should be a test script included in either the statistics
distribution or the GD distribution itself. At least one of those had
it at some point.

Michael

I’m using it quite successfully with 3.2.1 and APache/mod_perl 1.3.X
codeline.

We even have debug code for some new features which I will shortly be
sending to Kelly for inclusion in the core Stats release so it definately
works.

The GD test package should let you test this successfully.

Silly question, but have you tried removing the stats package and
re-applying it?

Rik

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

At 05:28 PM 7/30/2004, Bryan Pennington wrote:

GD tested ok. I tried downgrading gd to the version on the wiki, which
didn’t help.

If you changed libgd versions, did you rebuild the GD Perl module?

Michael

Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”