Statistics

The statistics pages are excellent! Perhaps a page with Average and total
time worked by queue by day? I’ve been trying to cobble this together with
depressingly bad results. I just don’t have a good understanding of how it
all works yet.

John Alexander
alexandj@fortrex.com
Network Security Operations Manager phone: 301-977-6966
Fortrex Technologies, Inc fax: 301-947-3539
Gaithersburg, MD
http://www.fortrex.com

Because Your Information is Your Business

I have installed the Cozens Statistics Package.
Whenever I click on the link for ‘Average Time to
Resolution, by queue,’ I get the error:

Error during compilation of
/heap/rt/WebRT/html/stats/Resolution.html:
syntax error at
/heap/rt/WebRT/html/stats/Resolution.html line 62,
near “= .”
(Might be a runaway multi-line ‘’ string starting on
line 56)

Stack:

[/usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm:588]

[/usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm:269]

[/usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:174]

[/usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:138]

[/usr/local/lib/perl5/site_perl/5.6.1/Class/Container.pm:216]

[/usr/local/lib/perl5/site_perl/5.6.1/Class/Container.pm:279]

[/usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm:168]

[/usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm:162]
[/heap/rt/bin/mason_handler.fcgi:208]

Has anyone else run into this? Are there any other
packages for statistics?

Many Thanks,
Aaron

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Hi

I have installed the statistics package on to seperate servers, a test
server and our production. all works fine in in the test server, but on the
production server, the graphs do not show up. everything else is the same
(the libraries are installed etc)

when i access the stats on the production server, the error_log for apache
shows

httpd in free(): error: modified (page-) pointer
httpd in free(): error: modified (page-) pointer
httpd in free(): error: modified (page-) pointer
[Wed Jun 08 16:02:09 2005] [notice] child pid 12348 exit signal Abort trap
(6)
[Wed Jun 08 16:02:09 2005] [notice] child pid 12128 exit signal Abort trap
(6)
[Wed Jun 08 16:02:09 2005] [notice] child pid 12127 exit signal Abort trap
(6)

anyone seen this before?

Andrew Xenides
Web Developer
EscapeNet
465 South Road
Keswick SA 5035
T: (08) 8292 5200
F: (08) 8292 5299
E: andrew@staff.esc.net.au
W: http://www.esc.net.au

Hello !

i have installed RT, and i’d like to use the statistics module. I installed the GD and GD::Graph perl modules and copy the uncompressed archive in “/opt/rt3/local/html”. It seems there’s no more action to do, reading the documentation. So, the text statistics works but, the graphs doesn’t work ! I don’t understand why :frowning:
Can someone help me ?

Olivier,

        Check that the versions installed are the same as the ones

listed, and make sure to run tests on the GD and GD::Graph packages
outside of RT/Apache…

-KellyFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Olivier
Gigondan
Sent: Tuesday, August 09, 2005 2:27 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Statistics

Hello !

i have installed RT, and i’d like to use the statistics module. I
installed the GD and GD::Graph perl modules and copy the uncompressed
archive in “/opt/rt3/local/html”. It seems there’s no more action to do,
reading the documentation. So, the text statistics works but, the graphs
doesn’t work ! I don’t understand why :frowning:

Can someone help me ?

The other thing to try is to right click the image and save it to a file (or copy the url and save it that way), and look at the file contents

When the perl modules wasn’t installed i could see erros thanks to “see image” of the borwser, but now i can’t see error messages----- Original Message -----
From: Kelly F. Hickel
To: Olivier Gigondan
Sent: Tuesday, August 09, 2005 2:01 PM
Subject: RE: [rt-users] Statistics

Unfortunately, it’s been over a year since I looked at this stuff, it was my intention to add self test code in, but I haven’t been able to do that yet. The GD and GD::Graph packages should include testing instructions. The other thing to try is to right click the image and save it to a file (or copy the url and save it that way), and look at the file contents. There used to be a bug in RTFM that caused a blank line at the start of the file, but that was fixed a long time ago.

Kelly F. Hickel

From: Olivier Gigondan [mailto:ogigondan@coframi-toulouse.com]
Sent: Tuesday, August 09, 2005 6:56 AM
To: Kelly F. Hickel
Subject: Re: [rt-users] Statistics

my versions are ok. For the tests, i don’t know how do tests outside of RT/Apache, Do you have an idea ?

----- Original Message ----- 

From: Kelly F. Hickel 

To: Olivier Gigondan ; rt-users@lists.bestpractical.com 

Sent: Tuesday, August 09, 2005 12:56 PM

Subject: RE: [rt-users] Statistics

 

Olivier,

            Check that the versions installed are the same as the ones listed, and make sure to run tests on the GD and GD::Graph packages outside of RT/Apache..

-Kelly

 



From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Olivier Gigondan
Sent: Tuesday, August 09, 2005 2:27 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Statistics

 

Hello !

 

i have installed RT, and i'd like to use the statistics module. I installed the GD and GD::Graph perl modules and copy the uncompressed archive in "/opt/rt3/local/html". It seems there's no more action to do, reading the documentation. So, the text statistics works but, the graphs doesn't work ! I don't understand why :( 

Can someone help me ?