Hi all,
Is there any other solutions to generate statistics reports of RT than
the Statistics package, which I cannot get it to work? If there’s
none, would simply writting some scripts to directly get data from
database and then generate some kind of text files be viable?
Suggestions are appreciated. Thanks.
On Thu, 22 Dec 2005 07:14:10 -0500 (EST)
Is there any other solutions to generate statistics reports of RT than
the Statistics package, which I cannot get it to work? If there’s
none, would simply writting some scripts to directly get data from
database and then generate some kind of text files be viable?
Suggestions are appreciated. Thanks.
I just downloaded RTx-Statistics-0.16 from the ftp site and installed it
into RT-3.4.5pre2 and into our production RT-3.4.3, which had the old
Statistics installed. Both worked in one go. This is what I did.
unpack the archive (/export/home/joop/RTx-Statistics-0.16)
cd into dir
perl Makefile.PL
make
make install
/opt/rt/apache/bin/apachectl stop
rm -Rf /opt/rt/rt3.4.3/var/mason_data/obj/*
/opt/rt/apache/bin/apachectl start
Done. Login into RT and enjoy the graphs.
What is not working for you?
What versions of RT/perl are you running?
Joop
Joop van de Wege JoopvandeWege@mococo.nl