Statistics "by month" (even year?)

RT Users
1

Hi,

our RT handles Tickets for approximately 40 users and 6-8 maintainers;
thus, traffic is quite low. Daily statistics are more or less useless,
as single requests lead to large peaks in the graphs… It would be
great to have “resolved tickets per month/year” and the like in our
case.

In the RT Stats Wishlist, “Parametric time periods” are mentioned as an
“enhancement under investigation”.

  1. Is this what I understand: the option of configuring stats to be
    weekly/monthly/yearly rather than daily?
  2. Does “under investigation” mean that a patch exists which is
    investigated to be included in (one of) the next release(s)? If so: Is
    there a chance to receive the patch in advance?

Thx & regards
Bastian

Bastian Friedrich bastian@bastian-friedrich.de
Adress & Fon available on my HP http://www.bastian-friedrich.de/
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
\ In mathematics or physics, simplifying can be complicated.

2

Hi again,On Tuesday 07 December 2004 11:30, Bastian Friedrich wrote:

our RT handles Tickets for approximately 40 users and 6-8
maintainers; thus, traffic is quite low. Daily statistics are more or
less useless, as single requests lead to large peaks in the graphs…

As I did not get any answers to my posting, I wrote my own statistics
script, YaRTS (“Yet another RT Stats”). It provides quite basic, but -
for us - the most important information. These are:

* number of tickets per month
* number of tickets per year
* total number of tickets
* average number of tickets per month (yearly and total)
* average ticket resolution time per month
* average ticket resolution time per year
* total average ticket resolution time

YaRTS is written in PHP (thus not integrated in RT at all) and works on
RT’s mysql database (i.e. only usable if your RT works on a mysql db).

You can catch a glimpse on a screenshot or fetch your copy of YaRTS at
http://www.bastian-friedrich.de/comp/yarts/
or directly download the script at
http://www.bastian-friedrich.de/comp/yarts/yarts-0.2.tgz

Feel free to send any enhancements, requests or comments!

Thank you,
Bastian

Bastian Friedrich bastian@bastian-friedrich.de
Adress & Fon available on my HP http://www.bastian-friedrich.de/
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
\ GURU: One who knows more jargon than you.