Startup ERROR: Client does not support authentication protocol requested by server

RT Users
1

Hello There!!!

I was working so fine with RT in my job (RedHat 9.2 with RT 3.22 + Apache 2.050 + Perl 585 + modperl2 + mysql 4.1.8) and today, when I tried to access, it was down!!! So I opened the log file and I saw this message error:

Client does not support authentication protocol requested by server; consider upgrading MySQL client at /opt/perl/lib/site_perl/5.8.5/DBIx/SearchBuilder/Handle.pm line 139

In oher way, when I run “rt/bin/rt-setup-database --action drop” it’s work fine. But if I run “rt/bin/rt-setup-database --action init” the error appears again:

Creating mysql database rt.
Now populating database schema.
Creating database schema.
schema sucessfully inserted
Now inserting database ACLs
Now inserting RT core system objects
[Thu Jan 20 16:42:58 2005] [crit]: Connect Failed Client does not support authentication protocol requested by server; consider upgrading MySQL client at ./rt-setup-database line 330 (/opt/rt/lib/RT.pm:258)

But I didn’t change anything!!! What can be happen?? What is it mean??

Thank’s for regards!!!

Rodolfo Reis.
rmreis@cpqd.com.br
Brazil.

2

It’s MySQL setup problem:
http://dev.mysql.com/doc/mysql/en/Old_client.html
http://www.google.com/search?q=Client+does+not+support+authentication+protocol+requested+by+server

Rodolfo de Moraes Reis wrote:

3

Hello There!!!

I was working so fine with RT in my job (RedHat 9.2 with RT 3.22 + Apache 2.050 + Perl 585 + modperl2 + mysql 4.1.8) and today, when I tried to access, it was down!!! So I opened the log file and I saw this message error:

Client does not support authentication protocol requested by server; consider upgrading MySQL client at /opt/perl/lib/site_perl/5.8.5/DBIx/SearchBuilder/Handle.pm line 139

In oher way, when I run “rt/bin/rt-setup-database --action drop” it’s work fine. But if I run “rt/bin/rt-setup-database --action init” the error appears again:

Creating mysql database rt.
Now populating database schema.
Creating database schema.
schema sucessfully inserted
Now inserting database ACLs
Now inserting RT core system objects
[Thu Jan 20 16:42:58 2005] [crit]: Connect Failed Client does not support authentication protocol requested by server; consider upgrading MySQL client at ./rt-setup-database line 330 (/opt/rt/lib/RT.pm:258)

But I didn’t change anything!!! What can be happen?? What is it mean??

Thank’s for regards!!!

Rodolfo Reis.
rmreis@cpqd.com.br
Brazil.