Starts field for ticket date info?

RT Users
1

Hi.

What exactly is the ‘Starts’ field for in a ticket’s date information? It’s
not quite obvious from the documentation or source in 2.0.5_03. It’s quite
possible that I’ve missed it, though.

The best that I can figure, is that ‘Starts’ is used to give a proposed
start date for a ticket. Is this correct?

BTW, rt2 rocks! I look forward to deploying it in my environment to
replace our aging rt1 installation.

Thanks!
Travis
Travis Campbell - Unix Systems Administrator = travis@beast.amd.com
5900 E. Ben White Blvd, Austin, TX 78741 = travis.campbell@amd.com
TEL: (512) 602-1888 PAG: (512) 604-0341 = webmaster@beast.amd.com
“Does anything work as expected?” Yes. An axe through the CPU.

2

Yep. It’s more for use in project planning than anything else.On Tue, Aug 21, 2001 at 11:35:50PM -0500, Travis Campbell wrote:

Hi.

What exactly is the ‘Starts’ field for in a ticket’s date information? It’s
not quite obvious from the documentation or source in 2.0.5_03. It’s quite
possible that I’ve missed it, though.

The best that I can figure, is that ‘Starts’ is used to give a proposed
start date for a ticket. Is this correct?

BTW, rt2 rocks! I look forward to deploying it in my environment to
replace our aging rt1 installation.

Thanks!
Travis

Travis Campbell - Unix Systems Administrator = travis@beast.amd.com
5900 E. Ben White Blvd, Austin, TX 78741 = travis.campbell@amd.com
TEL: (512) 602-1888 PAG: (512) 604-0341 = webmaster@beast.amd.com

  "Does anything work as expected?"  Yes.  An axe through the CPU.

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

3

I’m not sure at 100% but I think it is a field you can use to set a date by
yourself. Started seem to indicated when the ticket is first manipulated.
Starts is maybe a field you can set if you want a ticket to start in 7 days
for example. (ie: programming dept want you to start debugging a project in
7 days, so the ticket start in 7 days)

Maybe Jesse or someone else can give us more specific details about it
because seriously i am not sure.

Regards,
Steve Poirier
Directeur d�veloppement / Project Manager
Inet-Technologies inc.From: “Travis Campbell” travis.campbell@amd.com
To: rt-users@lists.fsck.com
Sent: Wednesday, August 22, 2001 12:35 AM
Subject: [rt-users] Starts field for ticket date info?

Hi.

What exactly is the ‘Starts’ field for in a ticket’s date information?
It’s
not quite obvious from the documentation or source in 2.0.5_03. It’s
quite
possible that I’ve missed it, though.

The best that I can figure, is that ‘Starts’ is used to give a proposed
start date for a ticket. Is this correct?

BTW, rt2 rocks! I look forward to deploying it in my environment to
replace our aging rt1 installation.

Thanks!
Travis

Travis Campbell - Unix Systems Administrator =
travis@beast.amd.com
5900 E. Ben White Blvd, Austin, TX 78741 =
travis.campbell@amd.com
TEL: (512) 602-1888 PAG: (512) 604-0341 =
webmaster@beast.amd.com

  "Does anything work as expected?"  Yes.  An axe through the CPU.

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users