I’m not sure at 100% but I think it is a field you can use to set a date by
yourself. Started seem to indicated when the ticket is first manipulated.
Starts is maybe a field you can set if you want a ticket to start in 7 days
for example. (ie: programming dept want you to start debugging a project in
7 days, so the ticket start in 7 days)
Maybe Jesse or someone else can give us more specific details about it
because seriously i am not sure.
Directeur dï¿½veloppement / Project Manager
Inet-Technologies inc.From: “Travis Campbell” firstname.lastname@example.org
Sent: Wednesday, August 22, 2001 12:35 AM
Subject: [rt-users] Starts field for ticket date info?
What exactly is the ‘Starts’ field for in a ticket’s date information?
not quite obvious from the documentation or source in 2.0.5_03. It’s
possible that I’ve missed it, though.
The best that I can figure, is that ‘Starts’ is used to give a proposed
start date for a ticket. Is this correct?
BTW, rt2 rocks! I look forward to deploying it in my environment to
replace our aging rt1 installation.
Travis Campbell - Unix Systems Administrator =
5900 E. Ben White Blvd, Austin, TX 78741 =
TEL: (512) 602-1888 PAG: (512) 604-0341 =
"Does anything work as expected?" Yes. An axe through the CPU.
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