Joerg Herbert wrote:
Nils-Erik Svangï¿½rd wrote:
Is this to make RT not start its search from ticket nr 1?
If so how do you search older tickets?
No, this is because we are currently using req and want to start
using RT at number 3843 to have the same ticket number in both
We will have the in parallel and the stop req to use RT exclusively.
By the way, thanks to Matthew Cheale for his answer that I will try
I would be very happy, if you could point me in the right direction,
because this I what I am also looking for. (I searched the archive
for a good time now with no success.)
I use MySQL, commands may have to be adapted for another database.
a) connect to your database, as a user with enough rights on the
database rt3 (I used root) :
mysql -u root -p
b) select the rt3 base and update the Ticket table :
mysql>alter table Tickets auto_increment=3846;
I had to give more than one try and, still I do not remember if
the number to put here is the next number to use or the current one,
in which case the next will be this one plus one.
Jean-michel BARBET | Tel: +33 (0)2 51 85 84 86
Laboratoire SUBATECH Nantes France | Fax: +33 (0)2 51 85 84 79
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