I’ve gotten RT installed and configured. I’m running version 3.2.2 on
Fedora Core 2.
I can see the web interface, and it works. I can log in and move
around. I’m able to send email to this system and have it show up on
the server. I’ve set up the following aliases in /etc/aliases…
rt: “|/opt/rt3/bin/rt-mailgate --queue General --action
correspond --url http://xxx.xxx.net:2029/”
rt-comment: “|/opt/rt3/bin/rt-mailgate --queue general --action
comment --url http://xxx.xxx.net::2029”
Rt is running on port 2029 on this installation.
I’m sending email to rt@xxx.xxx.net but I’m never seeing it pop up on
my rt web interface. I don’t see anything except for tickets that I
create in the web interface. What am I missing?
I’ve gotten RT installed and configured. I’m running version 3.2.2 on
Fedora Core 2.
I can see the web interface, and it works. I can log in and move
around. I’m able to send email to this system and have it show up on
the server. I’ve set up the following aliases in /etc/aliases…
rt: “|/opt/rt3/bin/rt-mailgate --queue General --action
correspond --url http://xxx.xxx.net:2029/”
rt-comment: “|/opt/rt3/bin/rt-mailgate --queue general --action
comment --url http://xxx.xxx.net::2029”
Rt is running on port 2029 on this installation.
I’m sending email to rt@xxx.xxx.net but I’m never seeing it pop up on
my rt web interface. I don’t see anything except for tickets that I
create in the web interface. What am I missing?
Not sure if matters by you have the queue General spelled
two different ways. You also have 1 two many colons
in front of the port for rt-comment.
You should look at your mail logs to see if there are errors
when mailgate tries to talk to your webserver.
I’ve gotten RT installed and configured. I’m running version 3.2.2 on
Fedora Core 2.
I can see the web interface, and it works. I can log in and move
around. I’m able to send email to this system and have it show up on
the server. I’ve set up the following aliases in /etc/aliases…
rt: “|/opt/rt3/bin/rt-mailgate --queue General --action
correspond --url http://xxx.xxx.net:2029/”
rt-comment: “|/opt/rt3/bin/rt-mailgate --queue general --action
comment --url http://xxx.xxx.net::2029”
I’m not sure this is your problem, but make sure each of those lines
is one logical line. I think the examples in the installation
documentation have them as two logical lines, and that tripped me up
at first.
Dave.
Dave Edwards <dle&sympatico,ca>
Freelance and Technical Writer,
With Special Interest in Open Source Software http://bigStory.homelinux.org
They need to be one line? I thought rt and rt-comments were each on
their own line?On Apr 1, 2005 2:10 PM, Dave Edwards dle@sympatico.ca wrote:
O4Tom [2005-04-01T13:41-0700]:
Hello all,
I’ve gotten RT installed and configured. I’m running version 3.2.2 on
Fedora Core 2.
I can see the web interface, and it works. I can log in and move
around. I’m able to send email to this system and have it show up on
the server. I’ve set up the following aliases in /etc/aliases…
rt: “|/opt/rt3/bin/rt-mailgate --queue General --action
correspond --url http://xxx.xxx.net:2029/”
rt-comment: “|/opt/rt3/bin/rt-mailgate --queue general --action
comment --url http://xxx.xxx.net::2029”
I’m not sure this is your problem, but make sure each of those lines
is one logical line. I think the examples in the installation
documentation have them as two logical lines, and that tripped me up
at first.
Dave.
Dave Edwards <dle&sympatico,ca>
Freelance and Technical Writer,
With Special Interest in Open Source Software http://bigStory.homelinux.org
RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training@bestpractical.com for details.
rt: “|/opt/rt3/bin/rt-mailgate --queue General --action
correspond --url http://xxx.xxx.net:2029/”
rt-comment: “|/opt/rt3/bin/rt-mailgate --queue general --action
comment --url http://xxx.xxx.net::2029”
Rt is running on port 2029 on this installation.
I’m sending email to rt@xxx.xxx.net but I’m never seeing it pop up on
my rt web interface. I don’t see anything except for tickets that I
create in the web interface. What am I missing?
Tom,
You might get some more information by running the mailgate with debugging
on from the command line - pipe your mail message (or any text, really) into:
/opt/rt3/bin/rt-mailgate --queue General --action correspond --url http://xxx.xxx.net:2029/ --debug
Steve
Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)
They need to be one line? I thought rt and rt-comments were each on
their own line?
I’m not sure this is your problem, but make sure each of those lines
is one logical line. I think the examples in the installation
documentation have them as two logical lines, and that tripped me up
at first.
That’s right – each one on one logical line.
Dave.
Dave Edwards <dle&sympatico,ca>
Freelance and Technical Writer,
With Special Interest in Open Source Software http://bigStory.homelinux.org
I’m not sure this is your problem, but make sure each of those lines
is one logical line. I think the examples in the installation
documentation have them as two logical lines, and that tripped me up
at first.
That’s right – each one on one logical line.
Dave.
Dave Edwards <dle&sympatico,ca>
Freelance and Technical Writer,
With Special Interest in Open Source Software http://bigStory.homelinux.org
RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training@bestpractical.com for details.
not ok - Ticket creation failed at /opt/rt3/bin/rt-mailgate line 482,
<> chunk 1.
Nothing beyond the obvious (i.e. the ticket couldn’t be created!). The perl
debugger might be useful - you could step through the mailgate and you’d be
able to dig a bit deeper.
not ok - Ticket creation failed at /opt/rt3/bin/rt-mailgate line 482,
<> chunk 1.
Nothing beyond the obvious (i.e. the ticket couldn’t be created!). The perl
debugger might be useful - you could step through the mailgate and you’d be
able to dig a bit deeper.
The default general queue does not use capitals. Try making the queue name
general on your correspond line. I suspect that RT is blowing up because there
is no queue General (unless you renamed it).