Start-Up question

Hello all,

I’ve gotten RT installed and configured. I’m running version 3.2.2 on
Fedora Core 2.

I can see the web interface, and it works. I can log in and move
around. I’m able to send email to this system and have it show up on
the server. I’ve set up the following aliases in /etc/aliases…

rt: "|/opt/rt3/bin/rt-mailgate --queue General --action
correspond --url http://xxx.xxx.net:2029/"
rt-comment: “|/opt/rt3/bin/rt-mailgate --queue general --action
comment --url http://xxx.xxx.net::2029”

Rt is running on port 2029 on this installation.

I’m sending email to rt@xxx.xxx.net but I’m never seeing it pop up on
my rt web interface. I don’t see anything except for tickets that I
create in the web interface. What am I missing?

–Tom

Hello all,

I’ve gotten RT installed and configured. I’m running version 3.2.2 on
Fedora Core 2.

I can see the web interface, and it works. I can log in and move
around. I’m able to send email to this system and have it show up on
the server. I’ve set up the following aliases in /etc/aliases…

rt: "|/opt/rt3/bin/rt-mailgate --queue General --action
correspond --url http://xxx.xxx.net:2029/"
rt-comment: “|/opt/rt3/bin/rt-mailgate --queue general --action
comment --url http://xxx.xxx.net::2029”

Rt is running on port 2029 on this installation.

I’m sending email to rt@xxx.xxx.net but I’m never seeing it pop up on
my rt web interface. I don’t see anything except for tickets that I
create in the web interface. What am I missing?

Not sure if matters by you have the queue General spelled
two different ways. You also have 1 two many colons
in front of the port for rt-comment.

You should look at your mail logs to see if there are errors
when mailgate tries to talk to your webserver.

-Todd

  • O4Tom [2005-04-01T13:41-0700]:

Hello all,

I’ve gotten RT installed and configured. I’m running version 3.2.2 on
Fedora Core 2.

I can see the web interface, and it works. I can log in and move
around. I’m able to send email to this system and have it show up on
the server. I’ve set up the following aliases in /etc/aliases…

rt: "|/opt/rt3/bin/rt-mailgate --queue General --action
correspond --url http://xxx.xxx.net:2029/"
rt-comment: “|/opt/rt3/bin/rt-mailgate --queue general --action
comment --url http://xxx.xxx.net::2029”

I’m not sure this is your problem, but make sure each of those lines
is one logical line. I think the examples in the installation
documentation have them as two logical lines, and that tripped me up
at first.

Dave.
Dave Edwards <dle&sympatico,ca>
Freelance and Technical Writer,
With Special Interest in Open Source Software
http://bigStory.homelinux.org

signature.asc (189 Bytes)

They need to be one line? I thought rt and rt-comments were each on
their own line?On Apr 1, 2005 2:10 PM, Dave Edwards dle@sympatico.ca wrote:

  • O4Tom [2005-04-01T13:41-0700]:

Hello all,

I’ve gotten RT installed and configured. I’m running version 3.2.2 on
Fedora Core 2.

I can see the web interface, and it works. I can log in and move
around. I’m able to send email to this system and have it show up on
the server. I’ve set up the following aliases in /etc/aliases…

rt: "|/opt/rt3/bin/rt-mailgate --queue General --action
correspond --url http://xxx.xxx.net:2029/"
rt-comment: “|/opt/rt3/bin/rt-mailgate --queue general --action
comment --url http://xxx.xxx.net::2029”

I’m not sure this is your problem, but make sure each of those lines
is one logical line. I think the examples in the installation
documentation have them as two logical lines, and that tripped me up
at first.

Dave.

Dave Edwards <dle&sympatico,ca>
Freelance and Technical Writer,
With Special Interest in Open Source Software
http://bigStory.homelinux.org


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The Donegal Express.

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At Friday 4/1/2005 03:41 PM, O4Tom wrote:

rt: "|/opt/rt3/bin/rt-mailgate --queue General --action
correspond --url http://xxx.xxx.net:2029/"
rt-comment: “|/opt/rt3/bin/rt-mailgate --queue general --action
comment --url http://xxx.xxx.net::2029”

Rt is running on port 2029 on this installation.

I’m sending email to rt@xxx.xxx.net but I’m never seeing it pop up on
my rt web interface. I don’t see anything except for tickets that I
create in the web interface. What am I missing?

Tom,

You might get some more information by running the mailgate with debugging
on from the command line - pipe your mail message (or any text, really) into:

/opt/rt3/bin/rt-mailgate --queue General --action correspond --url
http://xxx.xxx.net:2029/ --debug

Steve

Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)

sturner@mit.edu

  • O4Tom [2005-04-01T14:18-0700]:

They need to be one line? I thought rt and rt-comments were each on
their own line?

I’m not sure this is your problem, but make sure each of those lines
is one logical line. I think the examples in the installation
documentation have them as two logical lines, and that tripped me up
at first.

That’s right – each one on one logical line.

Dave.
Dave Edwards <dle&sympatico,ca>
Freelance and Technical Writer,
With Special Interest in Open Source Software
http://bigStory.homelinux.org

signature.asc (189 Bytes)

Ok, they were set up on one logical line each.On Apr 1, 2005 2:23 PM, Dave Edwards dle@sympatico.ca wrote:

  • O4Tom [2005-04-01T14:18-0700]:

They need to be one line? I thought rt and rt-comments were each on
their own line?

On Apr 1, 2005 2:10 PM, Dave Edwards dle@sympatico.ca wrote:

I’m not sure this is your problem, but make sure each of those lines
is one logical line. I think the examples in the installation
documentation have them as two logical lines, and that tripped me up
at first.

That’s right – each one on one logical line.

Dave.

Dave Edwards <dle&sympatico,ca>
Freelance and Technical Writer,
With Special Interest in Open Source Software
http://bigStory.homelinux.org


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

The Donegal Express.

“The opinions expressed are really your opinions as well. You just
refuse to admit it to yourself.”

At Friday 4/1/2005 04:35 PM, O4Tom wrote:

Does this error make any sense to you?

not ok - Ticket creation failed at /opt/rt3/bin/rt-mailgate line 482,
<> chunk 1.

Nothing beyond the obvious (i.e. the ticket couldn’t be created!). The perl
debugger might be useful - you could step through the mailgate and you’d be
able to dig a bit deeper.

Steve

Quoting Stephen Turner sturner@MIT.EDU:

At Friday 4/1/2005 04:35 PM, O4Tom wrote:

Does this error make any sense to you?

not ok - Ticket creation failed at /opt/rt3/bin/rt-mailgate line 482,
<> chunk 1.

Nothing beyond the obvious (i.e. the ticket couldn’t be created!). The perl
debugger might be useful - you could step through the mailgate and you’d be
able to dig a bit deeper.

The default general queue does not use capitals. Try making the queue name
general on your correspond line. I suspect that RT is blowing up because there
is no queue General (unless you renamed it).

DB