Stalled Tickets


I am interested in setting up RT to email a user after their ticket has
been stalled for more than 24 hours. I’d like it to email them every 24
hours letting them know that their ticket is waiting on a response. Once
they respond I’d like for the ticket to revert back to “open”.

Is this possible, or would it require custom programming?


Daniel Jimenez
MemberSource Credit Union
Information Systems Analyst
713-244-1122 voice
713-572-8940 fax