Stall Ticket Status is not changing to open after receiving response from requester

RT Users
1

Hi,
I am using RT 4.2.1 and stall Ticket Status is not changing to open after
receiving response from requester.Can some one suggest configuration steps
if required.
Looking forward for response pls.
Regards,
Ajay Kumar
…
Please don’t print this email unless you really need to. This will preserve
trees on our planet.

2

I am using RT 4.2.1 and stall Ticket Status is not changing to open after receiving response
from requester.Can some one suggest configuration steps if required.
Looking forward for response pls.

Read through:
http://bestpractical.com/docs/rt/latest/UPGRADING-4.2.html
searching for “Open inactive tickets”. It sounds like you may want to
switch back to the old default behavior of Open tickets.

-kevin