I’d like to have a feature in RT that will allow me to postpone open
tickets until some day in the future. For example:
Yesterday I reorganized a users mail folders and made a backup, which I
want to keep for one month just in case. I do not want to keep that
ticket open for a month, but I’d like to stall it and have RT
automatically reopen it on 3/3/2009.
Is that possible?
(I stumbled upon a mistranslation here in the german version. The
"Reminders" are called “Wiedervorlage” here, and that would just be what
I want. However, RTs “Reminders” are obviously something different,
reminding you to do something until a due date. That would better be
called “Erinnerung” in german.)