Stall (postpone) tickets until a future date?

Hello,

I’d like to have a feature in RT that will allow me to postpone open
tickets until some day in the future. For example:

Yesterday I reorganized a users mail folders and made a backup, which I
want to keep for one month just in case. I do not want to keep that
ticket open for a month, but I’d like to stall it and have RT
automatically reopen it on 3/3/2009.

Is that possible?

(I stumbled upon a mistranslation here in the german version. The
"Reminders" are called “Wiedervorlage” here, and that would just be what
I want. However, RTs “Reminders” are obviously something different,
reminding you to do something until a due date. That would better be
called “Erinnerung” in german.)

Bye,
Andreas

Hello,

I’d like to have a feature in RT that will allow me to postpone open
tickets until some day in the future. For example:

Yesterday I reorganized a users mail folders and made a backup, which I
want to keep for one month just in case. I do not want to keep that
ticket open for a month, but I’d like to stall it and have RT
automatically reopen it on 3/3/2009.

Is that possible?

you can use the “stalled” status for this ticket, put a “due date” and
use rt-crontool (from cron) on your system to automatically reopen such
tickets.

Hello,

I’d like to have a feature in RT that will allow me to postpone open
tickets until some day in the future. For example:

Yesterday I reorganized a users mail folders and made a backup, which I
want to keep for one month just in case. I do not want to keep that
ticket open for a month, but I’d like to stall it and have RT
automatically reopen it on 3/3/2009.

Is that possible?

(I stumbled upon a mistranslation here in the german version. The
"Reminders" are called “Wiedervorlage” here, and that would just be what
I want. However, RTs “Reminders” are obviously something different,
reminding you to do something until a due date. That would better be
called “Erinnerung” in german.)

Bye,
Andreas

I think that reminders are a reasonable substitute for what you
need. They actually only pop up at a future preset date. I do not
think that they can re-open a ticket, but you could certainly
do that yourself.

Cheers,
Ken