Sporadic Email Trouble

RTIR
1

I am having sporadic email trouble when updating tickets. Sometimes it
sends, sometimes it doesn’t… here is a snippet of the log.

Apr 9 10:46:37 ir sendmail[1729]: r39Ekb3j001729: from=www-data,
size=1101, class=-60, nrcpts=4, msgid=<
rt-3.8.15-1721-1365518797-1642.19-5-0@DOMAIN.COM>, relay=www-data@localhost

Apr 9 10:46:37 ir sendmail[1729]: r39Ekb3j001729: r39Ekb3k001729: DSN:
“AdminCc of DOMAIN.COM Ticket #19”:;… List:; syntax illegal for recipient
addresses

Apr 9 10:46:37 ir sm-mta[1730]: r39EkbUJ001730: from=<>, size=2278,
class=0, nrcpts=1, msgid=201304091446.r39Ekb3k001729@DOMAIN.COM,
proto=ESMTP, daemon=MTA, relay=localhost [127.0.0.1]

Apr 9 10:46:37 ir sendmail[1729]: r39Ekb3k001729: to=www-data,
delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=30000, relay=[127.0.0.1]
[127.0.0.1], dsn=2.0.0, stat=Sent (r39EkbUJ001730 Message accepted for
delivery)

Apr 9 10:46:37 ir sm-mta[1731]: r39EkbUJ001730: to=www-data@DOMAIN.COM,
delay=00:00:00, xdelay=00:00:00, mailer=local, pri=32476, dsn=2.0.0,
stat=Sent

Apr 9 10:46:37 ir sendmail[1733]: r39Ekb2o001733: from=www-data, size=902,
class=-60, nrcpts=1, msgid=rt-3.8.15-1721-1365518797-270.19-6-0@DOMAIN.COM,
relay=www-data@localhost

Apr 9 10:46:37 ir sm-mta[1736]: r39EkbNY001736: from=www-data@DOMAIN.COM,
size=1029, class=-60, nrcpts=1, msgid=<
rt-3.8.15-1721-1365518797-270.19-6-0@DOMAIN.COM>, proto=ESMTP, daemon=MTA,
relay=localhost [127.0.0.1]

Apr 9 10:46:37 ir sendmail[1735]: r39Ekb2o001733: to=
VALID.EMAIL.ADDRESS@DOMAIN.COM, ctladdr=www-data (33/33), delay=00:00:00,
xdelay=00:00:00, mailer=relay, pri=228902, relay=[127.0.0.1] [127.0.0.1],
dsn=2.0.0, stat=Sent (r39EkbNY001736 Message accepted for delivery)

Apr 9 10:46:37 ir sm-mta[1738]: STARTTLS=client, relay=DOMAIN.COM.,
version=TLSv1/SSLv3, verify=FAIL, cipher=AES256-SHA, bits=256/256
Apr 9 10:46:38 ir sm-mta[1738]: r39EkbNY001736: to=<
VALID.EMAIL.ADDRESS@DOMAIN.COM>, ctladdr=www-data@DOMAIN.COM (33/33),
delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=229029, relay=DOMAIN.COM.
[VALID RELAY IP ADDRESS], dsn=2.0.0, stat=Sent (+OK message queued for
delivery.)

Any help is greatly appreciated. I am not very familiar with sendmail if
the problem is there.

Kevin

2

I am having sporadic email trouble when updating tickets. Sometimes it sends, sometimes it
doesn’t… here is a snippet of the log.

This doesn’t really seem RTIR specific - it’s probably a subject for
rt-users.

Apr 9 10:46:37 ir sendmail[1729]: r39Ekb3j001729: r39Ekb3k001729: DSN: “AdminCc of
[2]DOMAIN.COM Ticket #19”:;… List:; syntax illegal for recipient addresses

I’m going to guess you’ve enabled this config option:
http://bestpractical.com/rt/docs/latest/RT_Config.html#UseFriendlyToLine
which is documented not to work on sendmail™.

-kevin

3

I am having sporadic email trouble when updating tickets. Sometimes
it sends, sometimes it
doesn’t… here is a snippet of the log.

This doesn’t really seem RTIR specific - it’s probably a subject for
rt-users.

Apr 9 10:46:37 ir sendmail[1729]: r39Ekb3j001729: r39Ekb3k001729:
DSN: “AdminCc of
[2]DOMAIN.COM Ticket #19”:;… List:; syntax illegal for recipient
addresses

I’m going to guess you’ve enabled this config option:
http://bestpractical.com/rt/docs/latest/RT_Config.html#UseFriendlyToLine
which is documented not to work on sendmail™.

-kevin

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Rtir@lists.bestpractical.com
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Thanks! That did the trick… & my bad, that’s what I get for
autopopulating the to field, sent to the wrong list…

Kevin