Spontaneous logouts

Hello,

I am new to RT so please bear with me. I have just installed RT using
RHEL4 with mysql. I can log in as the default root user, but when I try
to do anything I have to log in again. When I log in I go directly to
the page that I wanted to be at, but every time I try to change to a
different page I have to log in again.

I’m sure that I am missing something simple. Any help is greatly
appreciated.
Kolly Mars

Kolly Mars wrote:

Hello,

I am new to RT so please bear with me. I have just installed RT using
RHEL4 with mysql. I can log in as the default root user, but when I try
to do anything I have to log in again. When I log in I go directly to
the page that I wanted to be at, but every time I try to change to a
different page I have to log in again.

I’m sure that I am missing something simple. Any help is greatly
appreciated.

I have the same problem, with no resolution as yet. My thread is titled
’Problem with Firefox and RT2’ but I have the same problem with RT
3.4.4. Hope someone has some ideas.

Tom

Hello,

I’m able to reproduce the behavior you describe by blocking cookies from my RT host in Firefox. Are you sure cookies are enabled in your browser?

FrankOn Tue, Nov 22, 2005 at 02:53:15PM -0500, Tom Lichti wrote:

Kolly Mars wrote:

Hello,

I am new to RT so please bear with me. I have just installed RT using
RHEL4 with mysql. I can log in as the default root user, but when I try
to do anything I have to log in again. When I log in I go directly to
the page that I wanted to be at, but every time I try to change to a
different page I have to log in again.

I’m sure that I am missing something simple. Any help is greatly
appreciated.

I have the same problem, with no resolution as yet. My thread is titled
’Problem with Firefox and RT2’ but I have the same problem with RT
3.4.4. Hope someone has some ideas.

Tom


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http://rtbook.bestpractical.com

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San Francisco - Find out more at
http://bestpractical.com/services/training.html

Kolly Mars wrote:

Hello,

I am new to RT so please bear with me. I have just installed RT using
RHEL4 with mysql. I can log in as the default root user, but when I try
to do anything I have to log in again. When I log in I go directly to
the page that I wanted to be at, but every time I try to change to a
different page I have to log in again.

I’ve had this happen every now and again. For me I think the issue was
my cache settings on my browser. I’ve had other issues with similar
things as well happening on other packages. Maybe try lowering your
cache value or simply disable it awhile and see. I lowered my cache
value way down for other reasons other than this issue, but I haven’t
had it happen in awhile. Are you using Firefox? That’s my browser.
Firefox is a bit agressive with caching things I think.

Max

Hello,

I have cookies enabled and have a stored cookie for the rt website that
I have set up. Also, I have seen this using IE and Firefox.

KM

Frank Pater wrote:

Frank Pater wrote:

Hello,

I’m able to reproduce the behavior you describe by blocking cookies from my RT host in Firefox. Are you sure cookies are enabled in your browser?

Frank

Yes, I removed the cookie, login to RT and the cookie is recreated. I
have also tried disabling cache, no difference. It’s all a bit perplexing.

Tom

Check rt.logs. and give us info about software versions you use.On 11/23/05, Kolly Mars Kolly.Mars@noaa.gov wrote:

Hello,

I have cookies enabled and have a stored cookie for the rt website that
I have set up. Also, I have seen this using IE and Firefox.

KM

Frank Pater wrote:

Hello,

I’m able to reproduce the behavior you describe by blocking cookies from my RT host in Firefox. Are you sure cookies are enabled in your browser?

Frank

On Tue, Nov 22, 2005 at 02:53:15PM -0500, Tom Lichti wrote:

Kolly Mars wrote:

Hello,

I am new to RT so please bear with me. I have just installed RT using
RHEL4 with mysql. I can log in as the default root user, but when I try
to do anything I have to log in again. When I log in I go directly to
the page that I wanted to be at, but every time I try to change to a
different page I have to log in again.

I’m sure that I am missing something simple. Any help is greatly
appreciated.

I have the same problem, with no resolution as yet. My thread is titled
’Problem with Firefox and RT2’ but I have the same problem with RT
3.4.4. Hope someone has some ideas.

Tom


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http://rtbook.bestpractical.com

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San Francisco - Find out more at
http://bestpractical.com/services/training.html



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San Francisco - Find out more at http://bestpractical.com/services/training.html

Best regards, Ruslan.

Ruslan Zakirov wrote:

Check rt.logs. and give us info about software versions you use.

I did that in my other thread (which no-one responded to) so I’ll
reproduce it here:

I have a problem, with Firefox and RT2. You can login fine, any link you
click takes you back to the login page, if you login correctly, it takes
you to the page for the link you clicked on earlier. If you click on
anything on THAT page, it will again take you to the login page, if you
then login again, it will take you to the newly selected page, ad
infinitum. This does not happen with the Mozilla browser, or IE, or
Firefox 1.5 Beta on Windows, but it does happen with Firefox 1.06 and
Firefox 1.5 RC3 on Linux and Windows.

Ruslan suggested some of the following:

  1. you should check that RT setups cookie. Firefox has cookie manager.
  • I have deleted the cookie in Firefox, and it gets re-created by RT.
    Cookie name is AF_SID, content is a long alphanumeric string, path is
    ’/’, Send for: Any type of connection, and Expires: at end of session
  1. you should check RT’s log files
  • nothing there that seems to be relevant, no entries at all for today,
    and it is still doing it.
  1. you also MUST provide info about RT version, about DB you use and
    your RT_SiteConfig.pm
  • RT 2.0.15, MySQL 4.0.17, Apache 1.3.34, Red Hat 8, what should I be
    looking at in config.pm?

Ideas would be appreciated. Oh, I get the same behaviour with RT 3.4.4,
MySQL 4.1.14, Fedora Core 3, Apache 1.3.33

Thanks
Tom

Ruslan Zakirov wrote:

Check rt.logs. and give us info about software versions you use.

I did that in my other thread (which no-one responded to) so I’ll
Sorry, I’ve missed that.

reproduce it here:

I have a problem, with Firefox and RT2. You can login fine, any link you
Oops. You said RT2, I give up. Don’t know anything about RT2.

click takes you back to the login page, if you login correctly, it takes
you to the page for the link you clicked on earlier. If you click on
anything on THAT page, it will again take you to the login page, if you
then login again, it will take you to the newly selected page, ad
infinitum. This does not happen with the Mozilla browser, or IE, or
Firefox 1.5 Beta on Windows, but it does happen with Firefox 1.06 and
Firefox 1.5 RC3 on Linux and Windows.
RT uses CGI::Cookies (in 3.0, but I think 2.0 uses the same) to get
and set cookies, I can suggest you to try update it. Browser is also
software and can be buggy :slight_smile:

Ruslan suggested some of the following:

  1. you should check that RT setups cookie. Firefox has cookie manager.
  • I have deleted the cookie in Firefox, and it gets re-created by RT.
    Cookie name is AF_SID, content is a long alphanumeric string, path is
    ’/’, Send for: Any type of connection, and Expires: at end of session
  1. you should check RT’s log files
  • nothing there that seems to be relevant, no entries at all for today,
    and it is still doing it.
  1. you also MUST provide info about RT version, about DB you use and
    your RT_SiteConfig.pm
  • RT 2.0.15, MySQL 4.0.17, Apache 1.3.34, Red Hat 8, what should I be
    looking at in config.pm?

Ideas would be appreciated. Oh, I get the same behaviour with RT 3.4.4,
MySQL 4.1.14, Fedora Core 3, Apache 1.3.33
For MySQL 4.1 I can suggest to ALTER sessions table and convert
convert column with sessions data from LONGTEXT to LONGBLOB.

Thanks
Tom


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Best regards, Ruslan.

I have nothing in my rt.log. I am using RT 3.0.10-3. RT and all the
perl stuff was installed using the rpms.

Using apache 2.0.59, perl-5.8.5, mysql-4.1.12, RHEL4

I do have one strange line in /var/log/messages

RT: Attempt to free unreferenced scalar: SV 0xa8ceaf4, Perl
interpreter: 0xa5cc110 at
/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm line 524.
(/usr/lib/rt/RT.pm:247)

Thanks again
KM

Zakirov wrote:

Sorry, I forgot to add that I get this problem using Firefox 1.0.7 for
Linux and IE in windows.

KM

Kolly Mars wrote:

Kolly Mars wrote:

I have nothing in my rt.log. I am using RT 3.0.10-3. RT and all the
perl stuff was installed using the rpms.

Using apache 2.0.59, perl-5.8.5, mysql-4.1.12, RHEL4

I do have one strange line in /var/log/messages

RT: Attempt to free unreferenced scalar: SV 0xa8ceaf4, Perl
interpreter: 0xa5cc110 at
/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm line 524.
(/usr/lib/rt/RT.pm:247)

I would look into whether Apache::Session was updated or maybe if it
needs to be updated. It’s almost certainly a problem there, though.

Thanks again
KM

Zakirov wrote:

Check rt.logs. and give us info about software versions you use.

Hello,

I have cookies enabled and have a stored cookie for the rt website that
I have set up. Also, I have seen this using IE and Firefox.

KM

Frank Pater wrote:

Hello,

I’m able to reproduce the behavior you describe by blocking cookies from my RT host in Firefox. Are you sure cookies are enabled in your browser?

Frank

Kolly Mars wrote:

Hello,

I am new to RT so please bear with me. I have just installed RT using
RHEL4 with mysql. I can log in as the default root user, but when I try
to do anything I have to log in again. When I log in I go directly to
the page that I wanted to be at, but every time I try to change to a
different page I have to log in again.

I’m sure that I am missing something simple. Any help is greatly
appreciated.

I have the same problem, with no resolution as yet. My thread is titled
’Problem with Firefox and RT2’ but I have the same problem with RT
3.4.4. Hope someone has some ideas.

Tom


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html



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Be sure to check out the RT Wiki at http://wiki.bestpractical.com

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Best regards, Ruslan.


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Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

I had 1.6-1 initially, found an rpm for 1.80-1. installed it and found
no difference. Could there be a stting in apache config that would
cause something like this? My apache setup is generic, I am running
this on an evaluation server that is just build for testing RT.

Thanks for all the help you all have given already. Any additional
suggestions are appreciated.

Drew Barnes wrote:

Sorry, I forgot to add that I get this problem using Firefox 1.0.7 for
Linux and IE in windows.

Did you check to make sure the URL you use when initially visiting the site
is the same as the root URL that RT knows about as its destination for
CGI form submissions?

I have seen this sort of thing on other web systems if, for example, the
site’s configuration calls it “http://example.com/” but you actually type
"http://www.example.com/" to get there. As long as the www variant does
a true redirect to the non-www version (or vice-versa), you’re fine, but
if it is just a ServerAlias directive with no redirection, you can
encounter this problem.

I’ve not specifically seen this on RT, but it’s common to other systems
that do authentication and session management similarly.

You can use Apache’s rewrite engine to perform the redirection if needed, if
this indeed turns out to be the source of the problem.

Scott

Scott Courtney | “I don’t mind Microsoft making money. I mind them
scott@4th.com | having a bad operating system.” – Linus Torvalds
http://4th.com/ | (“The Rebel Code,” NY Times, 21 February 1999)
| PGP Public Key at http://4th.com/keys/scott.pubkey

Kolly;
have you checked the health of your sessions table … also the fact that
your rt.log is empty is a bit suspect …set your logging to debug …tail -f
your rt.log and click few tabs on your rt instance then read what you get in
your rt.log.

RoyFrom: “Kolly Mars” Kolly.Mars@noaa.gov
To: “Drew Barnes” barnesaw@ucrwcu.rwc.uc.edu
Cc: “Ruslan Zakirov” ruslan.zakirov@gmail.com;
rt-users@lists.bestpractical.com
Sent: Wednesday, November 23, 2005 7:30 PM
Subject: Re: [rt-users] Spontaneous logouts

I had 1.6-1 initially, found an rpm for 1.80-1. installed it and found
no difference. Could there be a stting in apache config that would
cause something like this? My apache setup is generic, I am running
this on an evaluation server that is just build for testing RT.

Thanks for all the help you all have given already. Any additional
suggestions are appreciated.

Drew Barnes wrote:

Kolly Mars wrote:

I have nothing in my rt.log. I am using RT 3.0.10-3. RT and all the
perl stuff was installed using the rpms.

Using apache 2.0.59, perl-5.8.5, mysql-4.1.12, RHEL4

I do have one strange line in /var/log/messages

RT: Attempt to free unreferenced scalar: SV 0xa8ceaf4, Perl
interpreter: 0xa5cc110 at
/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm line 524.
(/usr/lib/rt/RT.pm:247)

I would look into whether Apache::Session was updated or maybe if it
needs to be updated. It’s almost certainly a problem there, though.

Thanks again
KM

Zakirov wrote:

Check rt.logs. and give us info about software versions you use.

Hello,

I have cookies enabled and have a stored cookie for the rt website
that

I have set up. Also, I have seen this using IE and Firefox.

KM

Frank Pater wrote:

Hello,

I’m able to reproduce the behavior you describe by blocking cookies
from my RT host in Firefox. Are you sure cookies are enabled in
your browser?

Frank

Kolly Mars wrote:

Hello,

I am new to RT so please bear with me. I have just installed RT
using
RHEL4 with mysql. I can log in as the default root user, but
when I try
to do anything I have to log in again. When I log in I go
directly to
the page that I wanted to be at, but every time I try to change to
a

different page I have to log in again.

I’m sure that I am missing something simple. Any help is greatly
appreciated.

I have the same problem, with no resolution as yet. My thread is
titled
’Problem with Firefox and RT2’ but I have the same problem with RT
3.4.4. Hope someone has some ideas.

Tom


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly
Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston
and

San Francisco - Find out more at
http://bestpractical.com/services/training.html



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Media at http://rtbook.bestpractical.com

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and

San Francisco - Find out more at
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at http://rtbook.bestpractical.com

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Best regards, Ruslan.


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I corrected some of the logging options. I am getting info in the
rt.log now. I am seeing things like::

[Tue Dec 20 20:37:12 2005] [warning]: Attempt to free unreferenced
scalar: SV 0xaff89b8, Perl interpreter: 0xab1f588 at
/var/rt/html/User/Prefs.html line 27.
(/usr/lib/rt/RT.pm:247)
[Tue Dec 20 20:37:12 2005] [warning]: Attempt to free unreferenced
scalar: SV 0xa13b148, Perl interpreter: 0xab1f588 at
/var/rt/html/User/Prefs.html line 38.
(/usr/lib/rt/RT.pm:247)
[Tue Dec 20 20:37:12 2005] [warning]: Attempt to free unreferenced
scalar: SV 0xb0511dc, Perl interpreter: 0xab1f588 at
/var/rt/html/User/Prefs.html line 60.
(/usr/lib/rt/RT.pm:247)
[Tue Dec 20 20:37:12 2005] [warning]: Attempt to free unreferenced
scalar: SV 0xb05e324, Perl interpreter: 0xab1f588 at
/var/rt/html/User/Prefs.html line 83.
(/usr/lib/rt/RT.pm:247)
[Tue Dec 20 20:37:12 2005] [warning]: Attempt to free unreferenced
scalar: SV 0xb05e318, Perl interpreter: 0xab1f588 at
/var/rt/html/User/Prefs.html line 107.
(/usr/lib/rt/RT.pm:247)
[Tue Dec 20 20:37:12 2005] [warning]: Attempt to free unreferenced
scalar: SV 0xb07f02c, Perl interpreter: 0xab1f588 at
/var/rt/html/User/Prefs.html line 148.
(/usr/lib/rt/RT.pm:247)
[Tue Dec 20 20:37:12 2005] [warning]: Attempt to free unreferenced
scalar: SV 0xb07ef18, Perl interpreter: 0xab1f588 at
/var/rt/html/Elements/Submit line 59.

Thanks again
KM

Raed El - Hames wrote:

Kolly;
have you checked the health of your sessions table … also the fact that
your rt.log is empty is a bit suspect …set your logging to debug …tail -f
your rt.log and click few tabs on your rt instance then read what you get in
your rt.log.

Roy
----- Original Message -----
From: “Kolly Mars” Kolly.Mars@noaa.gov
To: “Drew Barnes” barnesaw@ucrwcu.rwc.uc.edu
Cc: “Ruslan Zakirov” ruslan.zakirov@gmail.com;
rt-users@lists.bestpractical.com
Sent: Wednesday, November 23, 2005 7:30 PM
Subject: Re: [rt-users] Spontaneous logouts

I had 1.6-1 initially, found an rpm for 1.80-1. installed it and found
no difference. Could there be a stting in apache config that would
cause something like this? My apache setup is generic, I am running
this on an evaluation server that is just build for testing RT.

Thanks for all the help you all have given already. Any additional
suggestions are appreciated.

Drew Barnes wrote:

Kolly Mars wrote:

I have nothing in my rt.log. I am using RT 3.0.10-3. RT and all the
perl stuff was installed using the rpms.

Using apache 2.0.59, perl-5.8.5, mysql-4.1.12, RHEL4

I do have one strange line in /var/log/messages

RT: Attempt to free unreferenced scalar: SV 0xa8ceaf4, Perl
interpreter: 0xa5cc110 at
/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm line 524.
(/usr/lib/rt/RT.pm:247)

I would look into whether Apache::Session was updated or maybe if it
needs to be updated. It’s almost certainly a problem there, though.

Thanks again
KM

Zakirov wrote:

Check rt.logs. and give us info about software versions you use.

Hello,

I have cookies enabled and have a stored cookie for the rt website

that

I have set up. Also, I have seen this using IE and Firefox.

KM

Frank Pater wrote:

Hello,

I’m able to reproduce the behavior you describe by blocking cookies
from my RT host in Firefox. Are you sure cookies are enabled in
your browser?

Frank

Kolly Mars wrote:

Hello,

I am new to RT so please bear with me. I have just installed RT
using
RHEL4 with mysql. I can log in as the default root user, but
when I try
to do anything I have to log in again. When I log in I go
directly to
the page that I wanted to be at, but every time I try to change to

a

different page I have to log in again.

I’m sure that I am missing something simple. Any help is greatly
appreciated.

I have the same problem, with no resolution as yet. My thread is
titled
’Problem with Firefox and RT2’ but I have the same problem with RT
3.4.4. Hope someone has some ideas.

Tom


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly
Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston

and

San Francisco - Find out more at
http://bestpractical.com/services/training.html




http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly
Media at http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston

and

San Francisco - Find out more at
http://bestpractical.com/services/training.html


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media
at http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html


Best regards, Ruslan.


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WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at

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Kolly Mars
Information Technology Specialist
Aviation Weather Center
7220 NW 101st Terrace
Kansas City, MO 64153

Work (816) 584-7247
Cell (816) 582-1897

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