Split tickets

RT Users
1

Hi,

I search in google and rt mailing list and I don’t find any answer for
my question.

In my RT system, I have tickets that contain a lot of answer/comments
and sometimes it’s very hard (cost too much time) to display the ticket.

Is there any possibility to split tickets in 2 pages when it reaches a
maximum number of messages / comment for display on a ticket?

Thanks

Best regards,

Daniel

…
/ / Daniel Garc�a Mej�a
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Cient�fics i Acad�mics de Catalunya

Gran Capit�, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 - dgarcia@cesca.cat
…

2

Hi,

Don’t send the same request twice. You didn’t get answer - probably
people don’t know about solution you need, requested info is just
available through simple search.

There are no paging extension for ticket’s history.

There are a few solutions to help keep history smaller. Google.

Searching in archives would help you find more variants.

RT 4.0 has new feature to delay loading history.On Mon, Jan 16, 2012 at 20:48, Daniel Garcia Mejia dgarcia@cesca.cat wrote:

Hi,

I search in google and rt mailing list and I don’t find any answer for my
question.

In my RT system, I have tickets that contain a lot of answer/comments and
sometimes it’s very hard (cost too much time) to display the ticket.

Is there any possibility to split tickets in 2 pages when it reaches a
maximum number of messages / comment for display on a ticket?

Thanks

Best regards,

Daniel

–
…
__
/ / Daniel García Mejía
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Científics i Acadèmics de Catalunya

Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 - dgarcia@cesca.cat
…

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Boston March 5 & 6, 2012

Best regards, Ruslan.

3

Hi,

Don’t send the same request twice. You didn’t get answer - probably
people don’t know about solution you need, requested info is just
available through simple search.

There are no paging extension for ticket’s history.

There are a few solutions to help keep history smaller. Google.

GitHub - netsandbox/RT-Extension-BriefHistory: https://metacpan.org/release/RT-Extension-BriefHistory
RT-Extension-HistoryFilter-0.02 - Filter history by type on ticket display page - metacpan.org

Searching in archives would help you find more variants.

RT 4.0 has new feature to delay loading history.

Hi,

I search in google and rt mailing list and I don’t find any answer for my
question.

In my RT system, I have tickets that contain a lot of answer/comments and
sometimes it’s very hard (cost too much time) to display the ticket.

Is there any possibility to split tickets in 2 pages when it reaches a
maximum number of messages / comment for display on a ticket?

Thanks

Best regards,

Daniel

–
…
__
/ / Daniel García Mejía
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Científics i Acadèmics de Catalunya

Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 - dgarcia@cesca.cat
…

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Boston March 5& 6, 2012

Thanks Ruslan.
I think that a paging extension will be good new feature in next
version of RT 4.0.X , so that it’s my suggestion!.

…
/ / Daniel García Mejía
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Científics i Acadèmics de Catalunya

Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 - dgarcia@cesca.cat
…