I’m using RT 3.6.0pre1 on RHEL4. We use the system to manage requests
for IT support in the company.
I’ve created 2 IT Support queues, one for each of our sites. When
personnel log into RT at the “RT at a glance” they see tickets from both
queues. What i would like is that when support personnel from site A
login they would only see tickets from Queue A, personnel from Site B
would see site B tickets etc…
Is there a per user preference that i can change to aquire this
behaviour or maybe something in permissions i can change ?.
Connaught Electronics Ltd.