Specify ticket information via e-mail

RT Users
1

Hi,

anybody knows if it is possible to control owner, due date and priority
of the ticket when I send an email to RT for a new request, something like

Owner: tom
Pri: 35
Due: 28-11-2001

The content of the request is…
…

Thank you very much,
Pattara

The best things in life are free. - B.G. DeSilva (1927)
Ott Pattara Kiatisevi T L W G
M.Sc. INFOTECH Student, Stuttgart, Germany http://linux.thai.net/

2

you want to look at enhanced-mailgate in http://fsck.com/pub/rt/contrib/2.0/rt-addonsOn Thu, Nov 22, 2001 at 05:48:12PM +0100, Pattara Kiatisevi wrote:

Hi,

anybody knows if it is possible to control owner, due date and priority
of the ticket when I send an email to RT for a new request, something like

Subject: New request

Owner: tom
Pri: 35
Due: 28-11-2001

The content of the request is…
…

Thank you very much,
Pattara

The best things in life are free. - B.G. DeSilva (1927)

Ott Pattara Kiatisevi T L W G
M.Sc. INFOTECH Student, Stuttgart, Germany http://linux.thai.net/

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