Our organization uses Outlook and when hitting reply to an RT-generated
email, the original email is displayed below the new message delimited
"-----Original Message-----" as shown below.
How do I have RT ignore everything from “-----Original Message-----” on
when adding another entry to the ticket history?
Division of Recreational Sports
Indiana University-----Original Message-----
From: Dennis _____ via RT [mailto:email@example.com]
Sent: Tuesday, September 28, 2004 2:16 PM
To: ____, Tobias W
Subject: RE: [XXX.XXX.XXX #429] ITHR from Tobias W @ Other @ 030
I looked over the speaker system on that unit and found it to be
unresponsive. I therefore removed the speakers and power supply from
that unit and will return with a “known good set” as soon as time