Special character in RT subject


#1

Can anyone tell me how to change what the special character is in the RT
Subject field? It is a tab right now. It looks like the database
determines the serial number. Where is that special character set? Is
it necessary?

Some mail readers are having issues with responding to mails from
RequestTracker. The mail reader munges the tab character - so RT thinks
the reply is a new request. On my personal machine (running Afterstep
and Communicator 4.76), it actually crashes the entire window manager
when I reply to a ticket. I’ve learned to be very careful about which
emails I reply to…

I’m running RT 1.0.4

Thanks!

-Stephany Burge


#2

It sounds like you’ve got a tab in your $rtname. which is, well, very bad.
you should remove it from etc/config.pmOn Mon, Mar 12, 2001 at 03:56:48PM -0800, Stephany Burge wrote:

Can anyone tell me how to change what the special character is in the RT
Subject field? It is a tab right now. It looks like the database
determines the serial number. Where is that special character set? Is
it necessary?

Some mail readers are having issues with responding to mails from
RequestTracker. The mail reader munges the tab character - so RT thinks
the reply is a new request. On my personal machine (running Afterstep
and Communicator 4.76), it actually crashes the entire window manager
when I reply to a ticket. I’ve learned to be very careful about which
emails I reply to…

I’m running RT 1.0.4

Thanks!

-Stephany Burge


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