Spam Issue

RT Users
1

Greetings,

I am somewhat new to RT. We are having issues where spam is killing one of our queues. Is there a way to validate an email ticket before it is actually entered into the RT queue?

Thanks,

David Bauman
ANET Internet Solutions

2

Greetings,

I am somewhat new to RT. We are having issues where spam is killing
one of our queues. Is there a way to validate an email ticket before
it is actually entered into the RT queue?

Thanks,

There is none built into RT. But this lost or rt-devel had a discussion
about spam prevention using procmail recently (with example solutions,
one by Jesse). Please recheck the archives for details.

Regards,
Harald

3

Have someone looked at EmailParser.pm, the CheckForSuspiciousSender sub, it seems interessant, because it should block mails from postmaster, or mailer-daemon, also a sub CheckForAutoGenerated is there. This is still need for a better algorithm.
Has someone an idea or a patch for this? I think this whould be a tidy solution.

Samuel-----Original Message-----
From: Harald Wagener [mailto:hwagener@hamburg.fcb.com]
Sent: Friday,26 September,2003 10:34
To: David Bauman
Cc: rt-users@lists.fsck.com

On 25.09.2003, at 20:24, David Bauman wrote:

Greetings,

I am somewhat new to RT. We are having issues where spam is killing
one of our queues. Is there a way to validate an email ticket before
it is actually entered into the RT queue?

Thanks,

There is none built into RT. But this lost or rt-devel had a discussion about spam prevention using procmail recently (with example solutions, one by Jesse). Please recheck the archives for details.

Regards,
Harald

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm