It there a way to get rid of the space in the ticket string? I chose to
pollute the name space by using
ECEHELP as the string and I always get a space between the string and
the # sign (e.g. [ECEHELP #n]).
Thanks.
Randy Millis
Programmer Analyst
Electrical and Computer Engineering
University of Calgary
2500 University Dr. N.W.
Calgary, Alberta
Canada T2N 1N4
Tel: 403-220-4864 Fax: 403-282-6855
rmillis@enel.ucalgary.ca
My guess would be is to remove the space where I put the “^”
In the file mail.pm approx. line 105
print MAIL "Subject: [$rt::rtname \#". $in_serial_num . "] ($in_queue_id) $
in_subject ^
Disclaimer: attempt at your own risk! 
Stephen
If you do that, it will break the mail gateway. you’ll want to modify
lib/rt/mail/manipulate.pm as well
jesseOn Tue, Jun 06, 2000 at 10:21:57AM -0700, Stephen Hauskins wrote:
My guess would be is to remove the space where I put the “^”
In the file mail.pm approx. line 105
print MAIL "Subject: [$rt::rtname \#". $in_serial_num . "] ($in_queue_id) $in_subject ^
Disclaimer: attempt at your own risk!
Stephen
It there a way to get rid of the space in the ticket string? I chose to
pollute the name space by using
ECEHELP as the string and I always get a space between the string and
the # sign (e.g. [ECEHELP #n]).Thanks.
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jesse reed vincent — root@eruditorum.org — jesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
Emacs is a pretty good operating system, but Unix has a better editor.
In the file mail.pm approx. line 105
print MAIL "Subject: [$rt::rtname \#". $in_serial_num . "] ($in_queue_id) $in_subject ^
Disclaimer: attempt at your own risk!
You need to find the location (probably in lib/rt/ui/mail.pm) where the
string gets parsed also, and remove the space there.
I think it should work…but I haven’t thought much over it 
“The trouble with the world is that the stupid are
cocksure and the intelligent are full of doubt.”
Stephen Hauskins wrote:
My guess would be is to remove the space where I put the “^”
In the file mail.pm approx. line 105
print MAIL "Subject: [$rt::rtname \#". $in_serial_num . "] ($in_queue_id) $in_subject ^
Disclaimer: attempt at your own risk!
Ok, I thought the answer might be simpler. I think I will leave it. I don’t want to
break anything… Maybe some day when I learn perl…
Thanks for all the help everyone!