Source code display for html attachment

RT Users
1

Hello,
We have got RT(3.8.1 and 3.8.2) on linux
machine(centos).
When we send a html attachement with a ticket, it
is display as text (the source code) in it.

To resolve that we have to record the html file
with UTF-8 encodage selected. This is not always possible, and it makes longer the ticket resolution process.

Thank you for your help

William

2

Hello,
We have got RT(3.8.1 and 3.8.2) on linux machine(centos).
When we send a html attachement with a ticket, it is display as text (the source code) in it.

To resolve that we have to record the html file with UTF-8 encodage selected. This is not
always possible, and it makes longer the ticket resolution process.

Sounds like you missed TrustHTMLAttachments and other config options.

-kevin

3

Helle,
Thank you for your suggestion, but i already test it and it didn’t work.
I tried this in vain:

– update EmailInputEncodings

utf-8, iso-8859-1, us-ascii
to EmailInputEncodings iso-8859-1, utf-8, us-ascii
– SET TrustHTMLAttachments to true
– comment adddefaultcharset UTF-8 on httpd.conf

here is my file RT_SiteConfig.pm

Hello,
We have got RT(3.8.1 and 3.8.2) on linux machine(centos).
When we send a html attachement with a ticket, it is display as text (the source code) in it.

To resolve that we have to record the html file with UTF-8 encodage selected. This is not
always possible, and it makes longer the ticket resolution process.

Sounds like you missed TrustHTMLAttachments and other config options.

Regars
William

-kevin

Hello,
We have got RT(3.8.1 and 3.8.2) on linux machine(centos).
When we send a html attachement with a ticket, it is display as text (the source code) in it.

To resolve that we have to record the html file with UTF-8 encodage selected. This is not
always possible, and it makes longer the ticket resolution process.

Sounds like you missed TrustHTMLAttachments and other config options.

-kevinDe: jet jet jettejpopi@yahoo.fr
Objet: Source code display for html attachment
À: “rt-users@lists.bestpractical.com” rt-users@lists.bestpractical.com
Date: Mardi 9 Février 2010, 10h31

Hello,
We have got RT(3.8.1 and 3.8.2) on linux
machine(centos).
When we send a html attachement with a ticket, it
is display as text (the source code) in it.

To resolve that we have to record the html file
with UTF-8 encodage selected. This is not always possible, and it makes longer the ticket resolution process.

Thank you for your help

William

4

Here is the error i found in httpd logs:

[Thu Feb 11 18:17:51 2010] [error]: Encoding error: UTF-16:Unrecognised BOM 3c at /usr/lib/perl5/5.10.0/i386-linux-thread-multi/Encode.pm line 182.

Stack:
[/usr/lib/perl5/5.10.0/i386-linux-thread-multi/Encode.pm:182]
[/usr/lib/perl5/vendor_perl/5.10.0/RT/I18N.pm:235]
[/usr/lib/perl5/vendor_perl/5.10.0/RT/I18N.pm:153]
[/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Web.pm:836]
[/usr/share/rt3/html/Ticket/Update.html:217]
[/usr/share/rt3/html/autohandler:311]
defaulting to ISO-8859-1 → UTF-8 (/usr/lib/perl5/vendor_perl/5.10.0/RT/I18N.pm:239)

Regards
WilliamDate: Thu, 11 Feb 2010 15:28:52 +0000 (GMT)
From: jet jet jettejpopi@yahoo.fr
Subject: [rt-users] Source code display for html attachment
To: “rt-users@lists.bestpractical.com”
rt-users@lists.bestpractical.com
Message-ID: 512692.64331.qm@web28605.mail.ukl.yahoo.com
Content-Type: text/plain; charset=“iso-8859-1”

Helle,
Thank you for your suggestion, but i already test it and it didn’t work.
I tried this in vain:

– update EmailInputEncodings

utf-8, iso-8859-1, us-ascii
to EmailInputEncodings iso-8859-1, utf-8, us-ascii

– SET TrustHTMLAttachments to true
– comment adddefaultcharset UTF-8 on httpd.conf

here is my file RT_SiteConfig.pm

Hello,
We have got RT(3.8.1 and 3.8.2) on linux machine(centos).
When we send a html attachement with a ticket, it is display as text (the source code) in it.

To resolve that we have to record the html file with UTF-8 encodage selected. This is not
always possible, and it makes longer the ticket resolution process.

Sounds like you missed TrustHTMLAttachments and other config options.

Regars
William

-kevin

Hello,
We have got RT(3.8.1 and 3.8.2) on linux machine(centos).
When we send a html attachement with a ticket, it is display as text (the source code) in it.

To resolve that we have to record the html file with UTF-8 encodage selected. This is not
always possible, and it makes longer the ticket resolution process.

Sounds like you missed TrustHTMLAttachments and other config options.

-kevin

De: jet jet jettejpopi@yahoo.fr
Objet: Source code display for html attachment
?: “rt-users@lists.bestpractical.com” rt-users@lists.bestpractical.com
Date: Mardi 9 F?vrier 2010, 10h31

Hello,
We have got RT(3.8.1 and 3.8.2) on linux
machine(centos).
When we?send a html?attachement?with a ticket, it
is display as text (the source code) in it.

To resolve that we have to record the html file
with UTF-8 encodage selected. This is not always possible, and it makes longer the ticket resolution process.
?
Thank you for your help

William

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End of RT-Users Digest, Vol 71, Issue 28